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Never let a case slip through the cracks.

Case Flags for Salesforce

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Prioritize cases intelligently.
Stop agent cherry-picking.
Improve response time by 46%.

Prevent SLA violations and take the guesswork out of prioritizing cases.

Solve Service Cloud challenges to get higher ROI out of your Salesforce investment.

Gain greater visibility into the management of your support team's caseload.

Screenshot from Case Flags app from Vicasso with callout: Agents can filter their case list view by flag level. Color-coded flags give a visual cue of where each case stands.
The flag level column allows agents to instantly see which cases require immediate attention.
Screenshot from Case Flags app from Vicasso with callouts: 1. Easily see the status of the case and whose side of the court the ball is on. 2. Cases will appear in priority order, based on urgency, the tier level of the customer, SLAs, and other customizable factors.
With Case Flags Utility Bar, you remove agent idle time spent deciding which case to work on next.
Screenshot from Case Flags app from Vicasso with callout: Set custom flag aging speeds for special cases like partner accounts, high priority customers, and more.
Every support team is different! Define how you want Case Flags to work with Custom Aging Speeds.
Assign cases based on skill set and workload using the Case Flags Switchboard.
Manage your team’s workload in a single view.
View snapshots of your organization or metrics for individual agents, to improve your KPI’s.

Used by service organizations in diverse industries

Vicasso. We Accelerate Service.
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