A new era for manufacturers has emerged, pushing manufacturers to pivot due to the impacts brought on by the pandemic. And these impacts are likely to be permanent, with executives prioritizing investments in operations, according to new Salesforce research.
Are looking to provide a single source of truth across the customer lifecycle
Say increasing process efficiencies is critical
Are looking to invest in digital transformation
As a strategic partner, Vicasso works with major manufacturers to leverage the power of the Salesforce platform for digital transformation. From award-winning turnkey Service Cloud apps to custom-built on the Salesforce platform, like Field Service or Sales Forecasting, we work to increase transparency across your organization without sacrificing valuable resources to re-create already-proven industry solutions.
Remove barriers between customer data and orders to resolve support cases upon first contact.
Learn How Legrand Increased First Contact Resolution by 78%
Enhance visibility between suppliers, inventory distribution, and customers with a 360-view in Salesforce, connecting Sales, Operations, and Service all from the same platform.
Strengthen sales forecasting to meet sudden shifts in market demand.
Expand your presence with your partner network—from supplies to dealers to your field techs. See the benefits of Experience Cloud® and partner portals to navigate through sales agreements and collaborate quickly so you recognize revenue faster.
Elevate the voice of your customers and partners for continuous improvement with Service Experience Suite using personalized one-click surveys in real-time.
Learn how AGCO strengthened their dealer experience with CalcEngine, a custom-app developed by Vicasso.
Vicasso crafts Salesforce’s field service tools to automate scheduling, manage resources based on skills or work type, and enrich the customer experience—all within Salesforce.
Our team of Salesforce experts helps you harness Salesforce’s powerful features to reduce manual processes and realize efficiencies that save valuable time and resources.
Service Experience Suite enhances and extends Service Cloud functionality to streamline service operations, reduce duplicate work, and improve case handle time to empower your team to increase responsiveness.
"Vicasso has always exceeded our expectations... implementations are smooth and all requirements are always met. Their project management and development teams are first class."