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Simple Survey:
New Features in
Spring 2023

Image of Thais, Product Manager at Vicasso

Thais Pedroso

Product Manager
Image of Megan, Product Manager at Vicasso

Megan Tesch

Product Manager

Deliver the Perfect Service Experience

Improve service agent experience.
Increase customer satisfaction.
Reduce the cost to service a case.

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A picture of a woman on a headset, smiling. She is a product manager at Vicasso.
a photo of Vicasso's Product team from a Salesforce World Tour event in New York City.
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Photograph of the Product Team at Vicasso at a company BBQ.

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Calculate your ROI

Quantify the return on improving service agent experience in Salesforce.

Start Now
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Increase your Net Promoter Score®

Simple Survey is a 100% native Salesforce survey app designed to increase response rates.

Learn More

Award-winning Salesforce partner

With nearly two decades of Salesforce experience, we develop native Salesforce solutions that will transform the way your service teams work.

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Praise for Service Experience Suite

CSAT Success

We use this to run all of our surveys, including CSAT. We couldn't be happier. It is very intuitive.

Brent Bunker

Sr. Director Customer Support, Duetto

E2CP is a great tool for support teams

This app makes the communication over cases very comfortable and organized. It has great features to allow flexibility between different teams and their needs. The company provides very good support when needed. I would definitely recommend this feature to other companies whose support teams communicate with customers over emails.

Neta Orlovski


Make it easy to find and merge dupes and boost agent productivity

Duplicate cases was a major challenge in our organisation. Case Merge Premium considerably improves on Salesforce's native merge feature. Our agents can merge from list views when cases are still assigned to a queue, merge up to 9 cases (instead of the standard 3), and can easily compare cases side-by-side to confirm that they are related before merging. Support is friendly, smart, and helpful. Recommended.

Sarah Kounnou

Customer Services Product Owner, BetKing

Simple and intuitive

We use Simple Survey for cases, work orders, opportunities and NPS. It was very easy to set up and we were up and running in a just a few hours. With some development work within Salesforce, we have average scores and a count of total surveys sent for each area so we have a clear picture of where we are succeeding or failing individual customers. Overall very happy with the product.

Louisa Barrett

CRB Cunninghams

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