Email to Case Premium
Email to Case Premium is a 100% native app for Salesforce that helps service leaders improve support efficiency by reducing clicks, screens, and tasks. It’s like giving a virtual assistant to every agent.
- Automate clunky, manual tasks
- Enhance communication visibility within cases
- Reduce your cost to serve
- Boost support team efficiency
- Increase service agent productivity
- Improve response times and case handle times
Perform Multiple Actions in Fewer Steps
Eliminate clicks, screens, and low-value tasks involved with processing cases across the entire case lifecycle.
View All Case Interactions At a Glance
Stop sifting through email records and hunting for customer information. Quickly see all updates in a single chronological timeline.
Save Time & Close Cases Faster
Packed with too many features to list here, Email to Case Premium extensively enhances Service Cloud. It’s like giving every agent their own virtual assistant.