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Measure Net Promoter Score®  (NPS) in Salesforce®

Simple Survey is a 100% native app for Salesforce that captures customer feedback in realtime.
See it in action
"Our response rate has gone from 7% to 25% overnight"
Colin Mead, Head of Global Support, Pure Storage

Simple Survey for Saleforce®

The only 100% native survey app on the AppExchange
Improve the customer experience

Customers want to know that you’re listening to their feedback. Easy automation rules, using existing workflows and rules from your Salesforce org, alert your team on low scores so you can intervene and improve their experience.

No integration required

Since Simple Survey is 100% native, there is no API to maintain and you don’t need extra resources to set up a third-party tool. Your survey tool and data are always available because it's running entirely on the reliable Salesforce infrastructure.

Increase response rates

Simple Survey only requires one click. There are no time-consuming questions or navigation problems that cause people to immediately abandon surveys.

Unlimited number of surveys

Because you can send surveys from Salesforce, there are virtually no restrictions on how many surveys you can send — unlike other survey apps.

Eliminate survey fatigue

Simple Survey has functionality built in to control when and how often surveys are automatically sent.

Data security and control

100% native means survey data visibility is controlled by the data model you already have set up in Salesforce.

Image of a desktop screen and a cell phone screen showing surveys.
500% increase in response rates
" In the one month we've been using this, we saw a 500% increase in response rates to our case closure survey. "
Kina Martin, VP Customer Care, Basware, Inc.
High response rates
" We've had high response rates using the tool, and that can be attributed to the simplicity of the survey application and the user friendly UI."
Jonathan Lucento, Salesforce Administrator, Ahead LLC
Response rate is quite high: above 30%
"In a matter of a few months, we were able to get a far better understanding of our customers' experiences and needs."
Ran Levi
Trusted by organizations of all sizes

It's time to make your customers love your surveys

See how easy it is. Start improving the customer experience. Change the survey game.

See it in Action
Net Promoter, Net Promoter System, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld and are being used under license.
Salesforce, Sales Cloud, and others are trademarks of Salesforce.com, inc., and are used here with permission.
© 2021 Vicasso