Simple Survey for Salesforce®
100% Native. No integration required.
Since Simple Survey is a 100% native survey app for Salesforce, your data stays on the Salesforce platform. You don't need to spend time maintaining integrations with third-party systems.
And you can use all the powerful features of the Salesforce platform that you've come to know and love.
Increase your response rates.
Simplicity is built into the Salesforce survey tool. Not only is it easy to set up in an intuitive 4-step, code-free process, but it's also designed to send surveys that are so effortless, they hardly seem like work at all.
Get more survey responses to make smarter business decisions.
Send unlimited, beautifully branded, mobile friendly surveys.
Because you can send surveys from Salesforce, there are virtually no restrictions on how many surveys you can send – unlike other survey apps.
You can customize the post-survey content with conditional redirects, rich text with images, and a personalized brand experience.
Send your surveys with confidence! Using our survey builder live preview of surveys, email templates, and survey redirects with desktop and mobile views, you'll know it's right, every time.
Easily add multiple mix-and-match question types.
- Customer Satisfaction Score (CSAT) - Measure customer satisfaction after customer interactions. Send a 3-point or 5-point survey using graphic icons (stars, hearts, faces) numeric scales, or verbal scales. Find out how happy your customers are.
- Net Promoter Score (NPS) - Measure customer experience and predict future business growth. Send a standard 11-point NPS survey to find out how likely it is for your customers to recommend your company, products, or services to others.
- Gartner® Customer Effort Score (CES) - Measure the ease of your service experience. Send a 5-point survey using numeric or verbal scales. Find out how easy it is to use your products or services.
- Likert Scale - Capture customer feedback using a variety of survey types. Send a 3-point, 4-point, 6-point, and 7-point survey using numeric or verbal scales.
- Medical Pain Scale - Measure pain and severity. Send a 6-point graphical survey or an 11-point numerical survey assessing pain and severity.
- Wong-Baker Scale - Measure pain using Wong-Baker FACES®. Send a Wong-Baker FACES® graphical survey assessing pain. This survey type is only displayed upon enablement of your Wong-Baker licenses to be used with Simple Survey.
- Questionnaire (No Rating) - Capture customer feedback via a link to a survey. Send a survey without using an initial rating scale question. The survey request will link directly to the survey web page.
- Thumbs Up/Down - Get quick, simple feedback with binary survey questions. Send a 2-point survey using graphical icons, including thumbs up/down, heart/heartbreak, happy/sad, and yes/no.