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Never let a case slip through the cracks.

Case Flags prioritizes cases intelligently.

Screenshot from Vicasso Case Flags app highlighting the List View with flags as visual cues of case priority
Case Flags:
  • Lets agents know what case to work on next using color-coded flags.
  • Automatically prioritizes cases and prevents SLA violations.
  • Measures and improves response times right away.

Used by service organizations in diverse industries