We moved from Salesforce surveys to Vicasso Simple Surveys. It is so easy to create the survey, and this is able to store all of the responses right on the case object. Previously with Salesforce surveys we had to build and maintain automations to try to move responses from their architecture back to cases so we did not have to pay for Salesforce's crazy expensive Feedback Management add-on that costs over 10k a month. This does all of that for cheaper than 1 month of Salesforce's add-on. This is a no-brainer to use, its native to Salesforce, easy to configure, customers love filling them out, and easy to report on the results.

‍

You'll have your requirements, you will deploy Service Cloud and then immediately you will go looking for an app to meet those last couple of requirements like Email Loop Protection, Blocking Unconsolidated and Auto Add New Contact Emails - Email to Case Premium is the app you will find and use.

‍

We use this to run all of our surveys, including CSAT. We couldn't be happier. It is very intuitive.

‍

File slayer has helped our customer care team filter out the noise of needless email signature attachments. Its offered a great productivity boost. On behalf of our agents and the customers they serve, thank you for this great product.

This app has a great, easy to use interface in Salesforce. It's simple (yeah, the title is accurate!) to integrate sending surveys with other communications to your customers. Can't recommend it enough.

When looking for a solution to help track the way we handle prioritized support cases across a globally dispersed support team, Case Flags appeared as a simple to use and install option. It was easy to install and configure, and support from Vicasso was always handy when needed. We have continued to renew Case Flags for multiple years and will fully recommend it as a valuable toolset for any support organization using Service Cloud.