“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

arrow_downward

Time to Resolution

46%

arrow_downward

Initial Response Time

78%

arrow_upward

First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

"Finally... the solution I've been waiting for!"

Jeff Graff

Hexagon Manufacturing Intelligence

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

"Highly recommended for any team looking to take their case management to the next level!"

Christina Lingley

Customer Operations, Teamworks

"Keeps our internal and external communication organized and chronological."

Kevin Harrington

"It easily merges the comments from Portal and emails"

Michal Hruška

Administrator, MyQ

"Turned a daunting task into a non-event."

Stanley Freiman

Executive, Core2Africa

"Helps teams focus on the right items"

Sean Mueller

Sr. Manager Systems and Tools, Charter

“I don't know how you could use Service Cloud without this app.”

Justin Lubbert

Director of Support, Panopto

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

"Finally... the solution I've been waiting for!"

"It's easy to use, setup is seamless and the vendor support is good!"

"Highly recommended for any team looking to take their case management to the next level!"

"Keeps our internal and external communication organized and chronological."

"It easily merges the comments from Portal and emails"

"Turned a daunting task into a non-event."

"Helps teams focus on the right items"

“I don't know how you could use Service Cloud without this app.”

"It's easy to use, setup is seamless and the vendor support is good!"

Turn service challenges into happy agents and customers

Articles

Enrich Your Agent Experience: Rich Text is Here for Email to Case Premium

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

"Finally... the solution I've been waiting for!"

"It's easy to use, setup is seamless and the vendor support is good!"

"Highly recommended for any team looking to take their case management to the next level!"

"Keeps our internal and external communication organized and chronological."

"It easily merges the comments from Portal and emails"

"Turned a daunting task into a non-event."

"Helps teams focus on the right items"

“I don't know how you could use Service Cloud without this app.”

"It's easy to use, setup is seamless and the vendor support is good!"

Turn service challenges into happy agents and customers

Articles

Enrich Your Agent Experience: Rich Text is Here for Email to Case Premium

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange