Vicasso | Salesforce Apps for Case Management & Service

“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, Credera

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

arrow_downward

Time to Resolution

46%

arrow_downward

Initial Response Time

78%

arrow_upward

First Contact Resolution

Top Rated for Case Management & Agent Productivity

Email to Case Premium is one of the consistently top rated apps in the Case Management & Agent Productivity categories.

500+ 5-star reviews on
Salesforce AppExchange

"This app is really intuitive to setup to get feedback"

Justin Lubbert

Director of Support, Panopto

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

Carson Wise

"Highly recommended for any team looking to take their case management to the next level!"

Christina Lingley

Customer Operations, Teamworks

“Keeping our agents on a single platform has been able to drive noticeable efficiency improvements, which our customers appreciate.”

Josh Pauley

Administrator, Spok

"Awesome Product, even better Support"

Gadi Vered

OwnBackup Inc.

“This tool has completely transformed how our Support Teams operate and communicate.”

Oshrit Basson

Administrator, Taboola

It has cleaned up our workflow and made a frustrating part of case management simple. Definitely a big time-saver for our team.

Hans Simon

Business Development and Salesforce Specialist, Otodata

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

Christina Nava

Director of Salesforce Strategy, Gaggle

"Keeps our internal and external communication organized and chronological."

Kevin Harrington

Turn service challenges into happy reps and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive support reps
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

The Cost of Duplicate Cases:

See How Advanced Case Merging Saves Money

Thais Pedroso

Howard Yermish

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

Top Rated for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

"This app is really intuitive to setup to get feedback"

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

"Highly recommended for any team looking to take their case management to the next level!"

“Keeping our agents on a single platform has been able to drive noticeable efficiency improvements, which our customers appreciate.”

"Awesome Product, even better Support"

“This tool has completely transformed how our Support Teams operate and communicate.”

It has cleaned up our workflow and made a frustrating part of case management simple. Definitely a big time-saver for our team.

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

"Keeps our internal and external communication organized and chronological."

Turn service challenges into happy reps and customers

Articles

Turning a Forced Survey Migration into a Strategic Win

Top 3 Case Management Challenges & The Game You Don't Want To Win

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

The Cost of Duplicate Cases:

See How Advanced Case Merging Saves Money

Thais Pedroso

Howard Yermish

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

Top Rated for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

"This app is really intuitive to setup to get feedback"

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

"Highly recommended for any team looking to take their case management to the next level!"

“Keeping our agents on a single platform has been able to drive noticeable efficiency improvements, which our customers appreciate.”

"Awesome Product, even better Support"

“This tool has completely transformed how our Support Teams operate and communicate.”

It has cleaned up our workflow and made a frustrating part of case management simple. Definitely a big time-saver for our team.

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

"Keeps our internal and external communication organized and chronological."

Turn service challenges into happy reps and customers

Articles

Turning a Forced Survey Migration into a Strategic Win

Top 3 Case Management Challenges & The Game You Don't Want To Win

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange