Reduce your cost of service with friction-busting apps for Salesforce®

Salesforce Partner since 2009 logo

Trusted by service leaders, contact centers, and Salesforce experts in 25+ countries

YouTube Live Stream Event | April 6 at 1 PM ET

Simple Survey:
New Features in
April 2023

Image of Thais, Product Manager at Vicasso

Thais Pedroso

Product Manager
Image of Megan, Product Manager at Vicasso

Megan Tesch

Product Manager
56% decrease in time to resolution for OwnBackup.
46% decrease in initial response time for B2W Software.
78% improvement in first contact resolution for Legrand.

500+ 5-star reviews on
Salesforce AppExchange

You can't have Service Cloud without Email to Case Premium

You'll have your requirements, you will deploy Service Cloud and then immediately you will go looking for an app to meet those last couple of requirements like Email Loop Protection, Blocking Unconsolidated and Auto Add New Contact Emails - Email to Case Premium is the app you will find and use.

Client Review logo

Angela Potts

Platform Manager, Bosch

Fantastic App

The app is easy to set up and use, and so far have had no issues with how it runs. We originally purchased the App to assist with Salesforce adoption across our Group as the native Salesforce function was cumbersome. The time savings alone have covered the cost of the app, and frankly I am unsure as to why Salesforce didn't adopt this method to begin with.

Client Review logo

Bradley Goldingay

New Business Administrator, Investacast

Simple as the name says

SimpleSurvey is exactly as the name suggests: it's simple. The HTML email templates that Simple Survey generates have increased the response rate as the templates are easy and inviting for the recipients. And since it's Salesforce native, our Customer Success team automatically receives notification on low CSAT scores as they're submitted providing us with the opportunity to follow-up immediately with dissatisfied customers.

Client Review logo

Robert Rubin

CIO, Istation

Very Useful and user friendly

We use CMP for about 5 years now. It is used by our support agents without any problems. It is easy to learn and understand for them. It has great value for our company because it prevents agents from working on the same case that was accidentally submitted multiple times.

Client Review logo

Vincent Streef

Pon's Automobielhandel B.V.

E2CP is a great tool for support teams

This app makes the communication over cases very comfortable and organized. It has great features to allow flexibility between different teams and their needs. The company provides very good support when needed. I would definitely recommend this feature to other companies whose support teams communicate with customers over emails.

Client Review logo

Neta Orlovski


Simple, Intuitive and Flexible!

Simple Survey has been helpful for our company for many years! Not only can we get a quick and easy visual of our net promoter score from our customer Cases, but Simple Survey has been flexible and intuitive to quickly become the best solution for many projects and processes where gathering feedback is an important requirement. Set up and implementation is fast and easy! The team at Vicasso is very helpful and great to work with!

Client Review logo

Tim Connor

Service Support Specialist, Southco Inc.

Turn service challenges into happy agents and customers

  • High case volume
  • Meaningless busy work
  • Low NPS® or CSAT scores
  • Customer churn
  • Streamlined case routing
  • Productive agents
  • Positive reviews online
  • Customer loyalty

News & Articles

Salesforce Partner since 2009 badge.
Salesforce Partner Innovation Awards 2021  Winner badge
Best Places to Work NJ 2022 award badge.
Inc. 5000 logo for America's Fastest Growing Private Companies