“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

"Keeps our internal and external communication organized and chronological."

Kevin Harrington

"This tool has revolutionized how our Support Teams work and communicate."

Emma Bishop

Salesforce Admin, 2U Inc.

"Solved a critical issue for us at the right time, and now critical to our case management portal"

Phil Ray

Nintex

"Simple Survey makes it easy to capture a few seconds to complete a survey."

Caleb Kloeckner

System Administrator, Procare

"Helps our team seamlessly communicate with the customer and update case at the same time."

Olena Shelin

Administrator, Taboola

"Awesome Product, even better Support"

Gadi Vered

OwnBackup Inc.

“I don't know how you could use Service Cloud without this app.”

Justin Lubbert

Director of Support, Panopto

"This app is really intuitive to setup to get feedback"

Justin Lubbert

Director of Support, Panopto

"Turned a daunting task into a non-event."

Stanley Freiman

Executive, Core2Africa

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

"Keeps our internal and external communication organized and chronological."

"This tool has revolutionized how our Support Teams work and communicate."

"Solved a critical issue for us at the right time, and now critical to our case management portal"

"Simple Survey makes it easy to capture a few seconds to complete a survey."

"Helps our team seamlessly communicate with the customer and update case at the same time."

"Awesome Product, even better Support"

“I don't know how you could use Service Cloud without this app.”

"This app is really intuitive to setup to get feedback"

"Turned a daunting task into a non-event."

Turn service challenges into happy agents and customers

Articles

Enrich Your Agent Experience: Rich Text is Here for Email to Case Premium

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

"Keeps our internal and external communication organized and chronological."

"This tool has revolutionized how our Support Teams work and communicate."

"Solved a critical issue for us at the right time, and now critical to our case management portal"

"Simple Survey makes it easy to capture a few seconds to complete a survey."

"Helps our team seamlessly communicate with the customer and update case at the same time."

"Awesome Product, even better Support"

“I don't know how you could use Service Cloud without this app.”

"This app is really intuitive to setup to get feedback"

"Turned a daunting task into a non-event."

Turn service challenges into happy agents and customers

Articles

Enrich Your Agent Experience: Rich Text is Here for Email to Case Premium

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange