Make customer service less expensive with our case management apps for Salesforce

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Stop cases from slipping through the cracks
Reduce your organization's cost of service
Make your agents and customers (and your CFO) love you

Customer Service is Expensive

Save time and money with our case management apps for Salesforce®
Stop cases from slipping through the cracks
Reduce your organization's cost of service
Make your agents and customers (and your CFO) love you
Talk to a Specialist

Thank you for an amazing Dreamforce!

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Reduce your cost of service with case management apps for Salesforce®

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Reduce your cost of service with friction-busting apps for Salesforce®

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Trusted by service leaders, contact centers, and Salesforce experts in 25+ countries

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Uncover Hidden Costs in Your Service Process

Sean Lewis, Principal Solution Consultant at Vicasso

Sean Lewis

Principal Solution Consultant
Sam Humes, Demand Generation Manager at Vicasso

Sam Humes

Demand Generation Manager
56% decrease in time to resolution for OwnBackup.
46% decrease in initial response time for B2W Software.
78% improvement in first contact resolution for Legrand.

500+ 5-star reviews on
Salesforce AppExchange

Excellent program and service

I have been using File Slayer for a few years and am very happy with it. It cleans up all the attachments we have to all our cases. In addition their customer service is outstanding and they are very helpful and responsive.

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Samir Barudi

Managing director, RH Peterson

So Many Features

Today customers expect quick, clear communications and this delivers that. There are also many more features and functions that are a huge value add. There are too many to list here but check out this product. Lastly the customer service from Vicasso is amazing, they listened then advised on how to best implement their amazing solution. Give it a try you will be amazed!

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Bob Jones

Solutions Analysist/Project Manager, Spectrotel

Fantastic App

The app is easy to set up and use, and so far have had no issues with how it runs. We originally purchased the App to assist with Salesforce adoption across our Group as the native Salesforce function was cumbersome. The time savings alone have covered the cost of the app, and frankly I am unsure as to why Salesforce didn't adopt this method to begin with.

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Bradley Goldingay

New Business Administrator, Investacast

Solved a critical issue for us at the right time, and now critical to our case management portal

We faced an issue with our custom developed support case portal. We spent a lot of time trying to figure out a way to support this functionality natively in Salesforce till we decided to try E2CP instead. A simple configuration and a very supportive team at Vicasso meant we were able to get up and running fairly quickly, and now we use this app to ensure all email traffic associated with cases are successfully tracked and executed within Salesforce and our custom case portal.

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Phil Ray


Huge Time Saver + Helps Keep Metrics Accurate!!

Love this app! We've been using this app since 2016 (along with their other sister app - Case Merge Premium). Configuration is super easy and quick to do. They have a setup wizard to walk you through and its done in just a few clicks. We track our case resolution times and this app was a life saver in that regard. I highly recommend both this app - Case Split as well as their sister app - Case Merge Premium!

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Swapna Mistry

Brand ID

Great add-on to Salesforce

This app really helped us to keep all communication with our clients in one spot. It was easier and faster to address issues that were in Salesforce, since all the emails were accessible and in order. Also, it keeps all the people involved in the loop. Great add-on.

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Sarai Perez

Asset Admin, Westco Grounds Maintenance

Turn service challenges into happy agents and customers

  • High case volume
  • Meaningless busy work
  • Low NPS® or CSAT scores
  • Customer churn
  • Sreamlined case routing
  • Productive agents
  • Positive reviews online
  • Customer loyalty


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