Vicasso | Salesforce Apps for Case Management & Service

“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, Credera

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

Top Rated for Case Management & Agent Productivity

Email to Case Premium is one of the consistently top rated apps in the Case Management & Agent Productivity categories.

500+ 5-star reviews on
Salesforce AppExchange

“This tool has completely transformed how our Support Teams operate and communicate.”

Oshrit Basson

Administrator, Taboola

I absolutely recommend implementing File Slayer if you have any email or email-to-case processes in your Salesforce ORG...

Dan Mansperger

Lead Architect, World Wide Technology

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

Christina Nava

Director of Salesforce Strategy, Gaggle

"It easily merges the comments from Portal and emails"

Michal Hruška

Administrator, MyQ

This product takes the hassle out of creating new cases when your customer lumps multiple issues into one case or responds back to a resolved case with a new issue.

Darin Schwarte

Cirruspath, Inc.

"Preventing loops has saved our team so much time"

Sara George

Salesforce Team Lead, DealerOn

File slayer is great at reducing redundant files that Service Cloud emails create over the course of a case's lifecycle.

Nathan Goble

Director of MLS, Houston Association of Realtors

We can split one case into as many cases as needed all from one simple screen. We have seen an immediate time savings return. Highly recommend!

Kein Harrington

"This app is really intuitive to setup to get feedback"

Justin Lubbert

Director of Support, Panopto

Turn service challenges into happy reps and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive support reps
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

AI-powered replies, built for Salesforce

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

Top Rated for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

“This tool has completely transformed how our Support Teams operate and communicate.”

I absolutely recommend implementing File Slayer if you have any email or email-to-case processes in your Salesforce ORG...

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

"It easily merges the comments from Portal and emails"

This product takes the hassle out of creating new cases when your customer lumps multiple issues into one case or responds back to a resolved case with a new issue.

"Preventing loops has saved our team so much time"

File slayer is great at reducing redundant files that Service Cloud emails create over the course of a case's lifecycle.

We can split one case into as many cases as needed all from one simple screen. We have seen an immediate time savings return. Highly recommend!

"This app is really intuitive to setup to get feedback"

Turn service challenges into happy reps and customers

Articles

The Real Cost of Duplicate Cases in Salesforce

Turning a Forced Survey Migration into a Strategic Win

Top 3 Case Management Challenges & The Game You Don't Want To Win

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

Top Rated for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

“This tool has completely transformed how our Support Teams operate and communicate.”

I absolutely recommend implementing File Slayer if you have any email or email-to-case processes in your Salesforce ORG...

“Email to Case Premium takes Salesforce's out-of-the-box Email to Case to the next level.”

"It easily merges the comments from Portal and emails"

This product takes the hassle out of creating new cases when your customer lumps multiple issues into one case or responds back to a resolved case with a new issue.

"Preventing loops has saved our team so much time"

File slayer is great at reducing redundant files that Service Cloud emails create over the course of a case's lifecycle.

We can split one case into as many cases as needed all from one simple screen. We have seen an immediate time savings return. Highly recommend!

"This app is really intuitive to setup to get feedback"

Turn service challenges into happy reps and customers

Articles

The Real Cost of Duplicate Cases in Salesforce

Turning a Forced Survey Migration into a Strategic Win

Top 3 Case Management Challenges & The Game You Don't Want To Win

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange