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Angela Potts
Platform Manager, Bosch
James Burgess
VP of Customer Success, BrightGen
I have been using File Slayer for a few years and am very happy with it. It cleans up all the attachments we have to all our cases. In addition their customer service is outstanding and they are very helpful and responsive.
Samir Barudi
Managing director, RH Peterson
Today customers expect quick, clear communications and this delivers that. There are also many more features and functions that are a huge value add. There are too many to list here but check out this product. Lastly the customer service from Vicasso is amazing, they listened then advised on how to best implement their amazing solution. Give it a try you will be amazed!
Bob Jones
Solutions Analysist/Project Manager, Spectrotel
The app is easy to set up and use, and so far have had no issues with how it runs. We originally purchased the App to assist with Salesforce adoption across our Group as the native Salesforce function was cumbersome. The time savings alone have covered the cost of the app, and frankly I am unsure as to why Salesforce didn't adopt this method to begin with.
Bradley Goldingay
New Business Administrator, Investacast
We faced an issue with our custom developed support case portal. We spent a lot of time trying to figure out a way to support this functionality natively in Salesforce till we decided to try E2CP instead. A simple configuration and a very supportive team at Vicasso meant we were able to get up and running fairly quickly, and now we use this app to ensure all email traffic associated with cases are successfully tracked and executed within Salesforce and our custom case portal.
Phil Ray
Nintex
Love this app! We've been using this app since 2016 (along with their other sister app - Case Merge Premium). Configuration is super easy and quick to do. They have a setup wizard to walk you through and its done in just a few clicks. We track our case resolution times and this app was a life saver in that regard. I highly recommend both this app - Case Split as well as their sister app - Case Merge Premium!
Swapna Mistry
Brand ID
This app really helped us to keep all communication with our clients in one spot. It was easier and faster to address issues that were in Salesforce, since all the emails were accessible and in order. Also, it keeps all the people involved in the loop. Great add-on.
Sarai Perez
Asset Admin, Westco Grounds Maintenance
