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Case Flags:
Three Ways to Improve Responsiveness

Howard Yermish, Director of Product at Vicasso

Howard Yermish

Director of Product
Megan Tesch, Product Manager at Vicasso

Megan Tesch

Product Manager
56% decrease in time to resolution for OwnBackup.
46% decrease in initial response time for B2W Software.
78% improvement in first contact resolution for Legrand.

500+ 5-star reviews on
Salesforce AppExchange

Awesome Product, even better Support

As the head of Support in my company, I can't stress enough how valuable it is to deliver a quality product and have the best support experience behind it when you need it. I felt compelled to shout out to Brian Davis for providing excellent Support on Case Flags with some questions I had. Prompt, patient, and concise - What else can one ask for?

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Gadi Vered

OwnBackup Inc.

Great Product. Great Results.

File slayer has helped our customer care team filter out the noise of needless email signature attachments. Its offered a great productivity boost. On behalf of our agents and the customers they serve, thank you for this great product.

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Jack Engel

Sr Digital Manager – Customer Care, Daikin Applied

Fantastic App

The app is easy to set up and use, and so far have had no issues with how it runs. We originally purchased the App to assist with Salesforce adoption across our Group as the native Salesforce function was cumbersome. The time savings alone have covered the cost of the app, and frankly I am unsure as to why Salesforce didn't adopt this method to begin with.

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Bradley Goldingay

New Business Administrator, Investacast

Great Support

We were facing an issue with another managed package during the setup of File Slayer. The support from Vicasso was great and straight forward. They developed a solution for our issue and now the File Slayer is working. We're currently setting it up finally.

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Urban Christen

Support and Operation Manager, Komax AG

CSAT Success

We use this to run all of our surveys, including CSAT. We couldn't be happier. It is very intuitive.

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Brent Bunker

Sr. Director Customer Support, Duetto

Very useful and user friendly

We use CMP for about 5 years now. It is used by our support agents without any problems. It is easy to learn and understand for them. It has great value for our company because it prevents agents from working on the same case that was accidentally submitted multiple times.

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Vincent Streef

Pon's Automobielhandel B.V.

Turn service challenges into happy agents and customers

  • High case volume
  • Meaningless busy work
  • Low NPS® or CSAT scores
  • Customer churn
  • Sreamlined case routing
  • Productive agents
  • Positive reviews online
  • Customer loyalty

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