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Improve service agent experience. Increase customer satisfaction. And reduce the cost to service a case.
Simple Survey is a 100% native Salesforce survey app designed to increase response rates.
Learn MoreWith nearly two decades of platform experience, we develop native Salesforce solutions that will transform the way your teams work—from anywhere.
I previously used Case Flags in a different company, but as a user rather than an admin, so I came in knowing the functionality for agents but not about how the reporting part works. I was in awe at the level of detail I could go into. You can report on absolutely anything you need to and automate much more than what's available in the package. Overall, great product, the team are amazing and always available to help guide where needed, and the product is well documented.
Steve Treglown
Director, Technical Support, ComplyAdvantage
We have been using File Slayer for years now. We utilize a tool that syncs emails to Salesforce which attaches the company and social logo files that live in our signatures. File Slayer goes to work in the back end to help keep our storage down and assist users with not having to dig through useless attachments when reviewing the activity record.
Stephanie Boggs
Consultant / Owner, CRMingo
This app really helped us to keep all communication with our clients in one spot. It was easier and faster to address issues that were in Salesforce, since all the emails were accessible and in order. Also, it keeps all the people involved in the loop. Great add-on.
Sarai Perez
Asset Admin, Westco Grounds Maintenance
Very simply put - it works. It merges the duplicate cases, gives a plethora of options to customize what gets merged. With the support of Vicasso it has been a working and welcome addition to our org.
Dave Moudy
Business Applications System Administrator, Tandem HR