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Save time and money with our Salesforce case management apps:

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

A screenshot of Vicasso's Email to Case Premium app for Salesforce with features highlighted.
“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, Credera

A screenshot of Vicasso's Case Flags app for Salesforce showing the list view.

We make
Service Cloud®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI
56%
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Time to Resolution

46%
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Initial Response Time

78%
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First Contact Resolution

Top Rated for Case Management & Agent Productivity

Email to Case Premium is one of the consistently top rated apps in the Case Management & Agent Productivity categories.

500+ 5-star reviews on
Salesforce AppExchange

We opted to use this app which eases customer care to split cases and assign it to different teams instead of manually creating it.

Tharun Killada

Salesforce Administrator/Developer, Regal Rexnord Corp

Excited to use to have more efficient work environment.

Naveen Gayapaku

Developer, TE

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

Great product and customer support.

Eugene Gervacio

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

Przemek Smelcerz

Support Manager, Giveclarity

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

Carson Wise

"Solved a critical issue for us at the right time, and now critical to our case management portal"

Phil Ray

Nintex

We track our case resolution times and this app was a life saver in that regard. I highly recommend both this app - Case Split as well as their sister app - Case Merge Premium!

Swapna Mistry

Brand ID

This app provides functionality that Salesforce was lacking around splitting issues into separate cases.

Justin Lubbert

Director of Support, Panopto

Turn service challenges into happy reps and customers

  • ✘ High case volume
  • ✘ Meaningless busy work
  • ✘ Low NPS® or CSAT scores
  • ✘ Customer churn
  • ✓ Streamlined case routing
  • ✓ Productive support reps
  • ✓ Positive reviews online
  • ✓ Customer loyalty
Talk to a Specialist

Articles

Case Flags

The Real Cost of Duplicate Cases in Salesforce

Read More
Case Flags

Turning a Forced Survey Migration into a Strategic Win

Read More
Case Flags

Top 3 Case Management Challenges & The Game You Don't Want To Win

Read More
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