You'll have your requirements, you will deploy Service Cloud and then immediately you will go looking for an app to meet those last couple of requirements like Email Loop Protection, Blocking Unconsolidated and Auto Add New Contact Emails - Email to Case Premium is the app you will find and use.

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The app is easy to set up and use, and so far have had no issues with how it runs. We originally purchased the App to assist with Salesforce adoption across our Group as the native Salesforce function was cumbersome. The time savings alone have covered the cost of the app, and frankly I am unsure as to why Salesforce didn't adopt this method to begin with.

SimpleSurvey is exactly as the name suggests: it's simple. The HTML email templates that Simple Survey generates have increased the response rate as the templates are easy and inviting for the recipients. And since it's Salesforce native, our Customer Success team automatically receives notification on low CSAT scores as they're submitted providing us with the opportunity to follow-up immediately with dissatisfied customers.

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We use CMP for about 5 years now. It is used by our support agents without any problems. It is easy to learn and understand for them. It has great value for our company because it prevents agents from working on the same case that was accidentally submitted multiple times.

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This app makes the communication over cases very comfortable and organized. It has great features to allow flexibility between different teams and their needs. The company provides very good support when needed. I would definitely recommend this feature to other companies whose support teams communicate with customers over emails.

Simple Survey has been helpful for our company for many years! Not only can we get a quick and easy visual of our net promoter score from our customer Cases, but Simple Survey has been flexible and intuitive to quickly become the best solution for many projects and processes where gathering feedback is an important requirement. Set up and implementation is fast and easy! The team at Vicasso is very helpful and great to work with!

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