Agentforce Service® Solutions

AI agents handle tier 1.
Humans handle the rest.

Vicasso accelerates both.

100% native Salesforce solutions for your case operations and the data behind Agentforce.

Resolve cases faster, at lower cost, on cleaner data

Counted on by service leaders, contact centers, and Salesforce experts across 25+ countries and every Salesforce release since 2009.

What's slowing your service team down?

Your challenges

Rising Cost-Per-Case

Case Routing & Workload

Case Data Quality

Agentforce Service Adoption

Low NPS® & CSAT

Every one of these shows up in your cost of service.

Our solutions

High-efficiency case handling

Intelligent case prioritization and SLA

Automated case deduplication

AI-ready case data and junk-free page layouts

Closed-loop customer feedback

Every one of these saves you money.

Vicasso Accelerates Service

Slow service and dirty data have a price tag. Stop paying it.

Vicasso Portfolio

Six products. One mission: accelerate service.

Email to Case Premium

Too many clicks, screens, and low-value tasks per case? Equip your team with high-efficiency case tools not available in standard email-to-case.

Case Flags

Do reps know which case to work next? Never let a case slip through the cracks.

Case Merge Premium

Multiple reps working the same issue? Deduplicate cases automatically.

Case Split

Customers reporting unrelated issues on one case? Untangle multi-issue cases, make metrics accurate, and close faster.

File Slayer

Pages cluttered with signature images and social icons? Automatically block junk files and keep cases clean.

Simple Survey

Are your customers actually happy? See customer feedback in Salesforce with unlimited surveys, no integration needed.

No one likes to wait.

Faster service, happier customers. Watch how Case Flags keeps every case moving:

Get a Demo

What accelerated service looks like.

Faster cases save money.

56%

decrease in time to resolution

46%

decrease in initial response time

78%

increase in first contact resolution

Put a number on your savings.

Calculate my ROI

Enterprise-grade. Salesforce admin-approved.

Security-Reviewed Enterprise Packaging

Vetted by Fortune 100 security teams. Data never leaves your org. Your GDPR, SOC 2, ISO 27001, and HIPAA posture stays exactly where it is.

Salesforce Partner Since 2009

We know how Salesforce behaves (not just what's documented). Every seasonal release absorbed before it reaches your org, so upgrades land clean.

Service Expertise Built In

Best practices from millions of resolved cases come standard. And we don't just build these apps, we run our own support on them daily. We've been in your shoes.

The support team behind your support team.

100%

In-house and onshore experts, Knowledge Centered Service (KCS®) and Salesforce Certified.

45 min

Median first response – from a human, not a bot.

Need it faster? Call us:

*1 609. 570. 7200

92

Our NPS (85+ is considered world-class)

500+

5-Star Reviews on Salesforce AgentExchange

What to expect from Vicasso

We have high standards and so should you.

Clear pricing

License pricing published on every product page, so you can budget before you ever talk to us. No hidden costs. No complex pricing packages.

Helpful onboarding

Every install comes with guided setup. We'll help you implement in days, not weeks or months.

Technical and strategic guidance

In-house Salesforce experts who use our own products daily. 45 minutes median time to human. And an NPS of 92 to show for it.

Continuous upgrades

Leave code maintenance and Salesforce seasonal release support to us. New features and improvements automatically delivered to you throughout the year.

“A True Partner in Case Management Excellence”

Carol Frischkorn

Advanced Salesforce Administrator, GreatAmerica Financial Services

“You can't have Service Cloud without Email to Case Premium.”

Angela Potts

Platform Manager, Bosch

Questions? Talk to us.

AI agents handle tier 1.Humans handle the rest.

Vicasso accelerates both.

Vicasso accelerates both.

Resolve cases faster, at lower cost, on cleaner data

What's slowing your service team down?

Your challenges

Our solutions

Vicasso Accelerates Service

AI agents get clean case data

Humans deliver faster service

Together, you save money

Vicasso Portfolio

No one likes to wait.

What accelerated service looks like.

56%

46%

78%

Enterprise-grade. Salesforce admin-approved.

The support team behind your support team.

100%

45 min

92

500+

What to expect from Vicasso

“A True Partner in Case Management Excellence”

“You can't have Service Cloud without Email to Case Premium.”

Agentforce is only as good as your case data. See how Vicasso makes your Agents more effective.

AI agents handle tier 1.
Humans handle the rest.