Spectrotel implemented Simple Survey and within three months, they doubled their survey response rate and now have access to valuable customer insights.
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Email to Case Premium helps a data storage company streamline case management, improve operational efficiency, and enhance customer service.
B2W Software improved their agent experience, which in turn improved the customer experience with Service Experience Suite
Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.
High support volume? Own used Vicasso's Email to Case, Case Merge, & Case Split to optimize service and cut resolution time by 56%.
Imprivata is the digital identity company for healthcare.
Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.
Lifeline IT, an IT support and services provider, needed a survey solution to gain insight into customers' needs. They used Simple Survey to achieve this goal.
As the trade association that represents, leads and serves the global airline industry, the International Air Transport Association (IATA) has its hands full.
The IT team at the College of Business needed a better way to manage their helpdesk.
