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OwnBackup Decreases Case Handling Time with Vicasso's AppExchange Apps

OwnBackup is the leading cloud data protection platform.

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B2W Software
Improved Agent Experience = Improved Customer Experience: Service Experience Suite & B2W Software

B2W Software improved their agent experience, which in turn improved the customer experience with Service Experience Suite

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Herman Miller
Herman Miller Improves Customer Satisfaction with Service Experience Suite

Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.

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OwnBackup Decreases Case Handling Time with Vicasso's AppExchange Apps

OwnBackup is the leading cloud data protection platform.

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Imprivata’s Secret Weapon to Exceed Customer Expectations Despite the Pandemic

Imprivata is the digital identity company for healthcare.

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How Legrand Increased First Contact Resolution by 78%

Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.

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Lifeline IT
Lifeline IT Increases Customer Response Rates by 60% with Simple Survey

Lifeline IT, an IT support and services provider, needed a survey solution to gain insight into customers' needs. They used Simple Survey to achieve this goal.

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IATA soars over customer service challenges with Email to Case Premium

As the trade association that represents, leads and serves the global airline industry, the International Air Transport Association (IATA) has its hands full.

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Leadership for Educational Equity (LEE)
Leveraging the Power of Salesforce to Empower Tomorrow’s Leaders

Internet Creations solves LEE's inefficiency problems with a hybrid mobile app powered by Salesforce.

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LOGICnow Deflects 1,000+ Support Tickets in One Month with Coveo for Salesforce – Empowering Clients, Saving Company Time & Money

Vicasso integrated the Coveo for Salesforce search functionality and added Salesforce Knowledge on the LOGICnow Community.

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Oregon State University
How Oregon State University’s College of Business Streamlined Service Operations

The IT team at the College of Business needed a better way to manage their helpdesk.

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Salesforce Community Cloud Enables Faster Customer Support

Cornerstone Information Systems, Inc. is a technology company helping the world’s largest companies in the travel industry solve complex problems.

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Professional Diversified Flooring
Professional Diversified Flooring Embraces Accounting Seed as a Best-in Class Finance Solution

With a rapidly growing clientele, Professional Diversified Flooring (PDF) needed a streamlined process to expedite accounts receivable.

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Marketing Analytics Company Invests in Its Own Marketing Strategy

Bizible partners with Vicasso to develop custom apps for AppExchange, generating over $100K in pipeline value after 4 months

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