Empowering World-Class Service

Texas Partners Bank Streamlines Their Multi-Team Service Process

Texas Partners Bank improved customer experience, and streamlined their service process despite the complexity of several different specialty service teams.

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Tintri simplifies case management and increases productivity with Email to Case Premium

Email to Case Premium helps a data storage company streamline case management, improve operational efficiency, and enhance customer service.

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Improved Agent Experience = Improved Customer Experience: Service Experience Suite & B2W Software

B2W Software improved their agent experience, which in turn improved the customer experience with Service Experience Suite

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Herman Miller Improves Customer Satisfaction with Service Experience Suite

Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.

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Own Decreases Case Handling Time with Vicasso's AppExchange Apps

Own is the leading cloud data protection platform.

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Imprivata’s Secret Weapon to Exceed Customer Expectations Despite the Pandemic

Imprivata is the digital identity company for healthcare.

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How Legrand Increased First Contact Resolution by 78%

Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.

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Lifeline IT Increases Customer Response Rates by 60% with Simple Survey

Lifeline IT, an IT support and services provider, needed a survey solution to gain insight into customers' needs. They used Simple Survey to achieve this goal.

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IATA soars over customer service challenges with Email to Case Premium

As the trade association that represents, leads and serves the global airline industry, the International Air Transport Association (IATA) has its hands full.

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How Oregon State University’s College of Business Streamlined Service Operations

The IT team at the College of Business needed a better way to manage their helpdesk.

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