Keep cases on topic and manage scope creep by following a "one issue per case" policy in your service organization. Case Split is 100% native to Salesforce.
For accurate metrics and better organization, keep cases to a single topic or issue. With Case Split, if a customer replies to an existing case with a new issue, you can easily split the response to create a new case, making it easier to manage "scope creep."
After splitting, users will have two workable cases, each with their own case comment history and metrics.
No one likes to wait for problems to get fixed. Our R&D team has a track record of fixing bugs quickly, so in the rare event you do encounter a bug, you can rely on us to prioritize and resolve the issue. This is one of many benefits of a turnkey AppExchange app from a vendor you can trust. Our current bugfix time-to-resolution for Case Split is just 7.94 hours. (How does that compare to your other vendors or internal resources?)
With 100% native apps for Salesforce, you can customize and build upon them with all of the platform features you know and love, including reports and analytics, automation and workflows, business rules, etc.
Starting at $10 USD per user, per month
$2,975 contract minimum includes 15 users and guided setup. Contact us to discuss pricing details for Service Experience Suite, bundling, volume, and term. Get started with a 14-day free trial.
