Email to Case Premium
A great agent experience inspires an excellent client experience! Email to Case Premium (E2CP) extends and enhances Salesforce’s Email-to-Case functionality with a more comprehensive solution for managing support cases in Service Cloud, improving productivity, and personalizing email communication.
Learn MoreSimple Survey
Emerge as an expert in customer satisfaction! Simple Survey for Salesforce makes it effortless for your customers, partners, and employees to provide feedback on their experience with your organization, with the entire process operating natively in Salesforce.
Learn MoreCase Merge Premium
Stop wasting time and make your team efficient. Case Merge Premium automatically detects and merges duplicate cases. Your team can easily identify duplicates and merge multiple cases into a single support issue.
Learn MoreCase Flags
Know exactly which case is next! Using color-coded flags and criteria-based aging speeds, Case Flags helps you monitor and improve support responsiveness with real-time visibility of cases that require a response.
Learn MoreCase Split
Make it easy to keep cases on topic! When you install Case Split and follow a "one issue per case" policy, your service department operates more efficiently.
Learn MoreFile Slayer
Eliminate duplicate files and pesky image attachments like Facebook, Twitter, and LinkedIn icons that are stored on cases and email.
Learn MoreRapid Products
Bring the speed and usability of desktop quoting software right to Salesforce! Quickly find and add products to Quotes or Opportunities using Rapid Products, customizing descriptions, quantities, discounts, and sorting, all natively in Salesforce, complying with existing automation and validation in Sales Cloud.
Learn MoreLab Apps (Free Apps)
Take Ownership for Cases
Install for FreeAre you tired of the inconvenient and repetitive process for taking ownership of Cases? This free widget reduces the number of clicks from 5 down to 1 by adding a custom button to the Case Page Layout.
Duplicate Detective
Install for FreeHow are pesky duplicate cases negatively impacting your service operation? Duplicate Detective is your support agents' sidekick that shines a spotlight on duplicates. It's a free Lightning Component that sits in the sidebar of your case record page.
Change Case Ownership Plus
Install for FreeSave clicks when changing ownership of a case with a new, enhanced Change Case Ownership page.
Create Opportunity & Quote
Install for FreeCreate Opportunity and Quote is a free widget designed to accelerate the creation of Opportunities and Quotes while improving data quality.
Important: Our free apps should be implemented by seasoned Salesforce administrators or developers; limited email support is available.