Email to Case Premium
A great agent experience inspires an excellent client experience! Email to Case Premium (E2CP) extends and enhances Salesforce’s Email-to-Case functionality with a more comprehensive solution for managing support cases in Service Cloud, improving productivity, and personalizing email communication.Learn More
Emerge as an expert in customer satisfaction! Simple Survey for Salesforce makes it effortless for your customers, partners, and employees to provide feedback on their experience with your organization, with the entire process operating natively in Salesforce.Learn More
Case Merge Premium
Stop wasting time on duplicates and efficiently utilize your team! Case Merge Premium detects potential duplicates and allows your team to merge multiple cases into a single support issue, including the ability to edit fields during the merge, Automerge, and unmerge.Learn More
Know exactly which case is next! Using color-coded flags and criteria-based aging speeds, Case Flags helps you monitor and improve support responsiveness with real-time visibility of cases that require a response.Learn More
Make it easy to keep cases on topic! When you install Case Split and follow a "one issue per case" policy, your service department operates more efficiently.Learn More
Eliminate duplicate files and pesky image attachments like Facebook, Twitter, and LinkedIn icons that are stored on cases and email.Learn More
Bring the speed and usability of desktop quoting software right to Salesforce! Quickly find and add products to Quotes or Opportunities using Rapid Products, customizing descriptions, quantities, discounts, and sorting, all natively in Salesforce, complying with existing automation and validation in Sales Cloud.Learn More
Lab Apps (Free Apps)
Add Me as Case Team MemberInstall for Free
This app provides a button that enables a User viewing a case to add themselves as a Case Team Member with a pre-defined Case Team Role. If your organization uses Case Teams, this is a must have.
Take Ownership for CasesInstall for Free
Are you tired of the inconvenient and repetitive process for taking ownership of Cases? This free widget reduces the number of clicks from 5 down to 1 by adding a custom button to the Case Page Layout.
Former PositionsInstall for Free
Former Positions tracks changes to a Contact's Account, enabling you to follow an individual's career. You can improve data quality by moving inactive contacts to a bucket account. The solution is like LinkedIn's Experience section of a profile.
Duplicate DetectiveInstall for Free
How are pesky duplicate cases negatively impacting your service operation? Duplicate Detective is your support agents' sidekick that shines a spotlight on duplicates. It's a free Lightning Component that sits in the sidebar of your case record page.
Change Case Ownership PlusInstall for Free
Save clicks when changing ownership of a case with a new, enhanced Change Case Ownership page.
Create Opportunity & QuoteInstall for Free
Create Opportunity and Quote is a free widget designed to accelerate the creation of Opportunities and Quotes while improving data quality.
Quick Add Campaign MemberInstall for Free
Effortlessly add leads and contacts to campaigns.
Important: Our free apps should be implemented by seasoned Salesforce administrators or developers; limited email support is available.