Without user intervention, Automerge does the work for you. Save your support team’s time and make them more efficient while they focus on what actually matters.
With four modes to choose from, Automerge is highly customizable. Choose when Automerge should run and how the merge should be performed.
- Detection Only
- Detection with Automerge Indicator
Configure strict and unique Automerge duplicate criteria to automatically merge cases with high confidence of being duplicates. Analyze criteria performance to see how well it’s working and take suggested criteria into consideration.