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Vicasso builds native Agentforce Service solutions that help service and support teams run leaner as their workforce becomes part human, part AI agent.
We started as a Salesforce customer in 2004, hit the same service gaps you're hitting now, and built our way out of them. That made us a Salesforce partner in 2009, and since then we've built service technology exclusively for the Salesforce Platform. It's all we do.
Our solutions are counted on by service leaders, contact centers, and Salesforce-certified experts across 25+ countries and every Salesforce release. Behind them stands a team of in-house, onshore experts with the proof to back it up: an NPS of 92, 500+ 5-star reviews on the Salesforce AgentExchange, and millions in cost savings for our customers.
Book a demo to see how we fix case operations and accelerate service for the AI era.
In the meantime, here are six core reasons to work with Vicasso:
Even though we're an award-winning Salesforce partner, we are first and foremost a Salesforce customer.
After we started using Salesforce in 2004, we encountered gaps in support case management processes and developed solutions that led us to becoming a Salesforce partner.
We understand the service challenges our customers face because we've been there.
To this day, we’re still hyper-focused on service. All we do is build service technology for Salesforce.
Our apps are built on the foundation of 20+ years of dedicated onshore research and development.
Battle-tested in diverse Salesforce environments worldwide, our robust AppExchange apps serve organizations from startups to the Fortune 100.
Vicasso’s turnkey AppExchange apps can be installed in hours, not weeks. We also provide remote and onsite strategic guidance. Whether you take the self-service route or want implementation assistance, you'll quickly reap the cost-saving benefits of our solutions.
Speed drives success, and we don't slow down after initial implementation. Our average response time to support cases is less than an hour. And when a rare bug surfaces, we deliver fixes in under ten business hours. How does that compare to your other vendors?
Service is in our DNA and at the heart of everything we do.
- Vicasso has an NPS score of 85 (for comparison, over 50 is considered excellent).
- There are 500+ 5-star reviews from happy customers on the Salesforce AppExchange.
- We are the creators of the Service Experience Methodology founded on four pillars of Responsiveness, Personalization, Feedback, and Utilization.
- The Vicasso Way describes 29 fundamental values and behaviors that are the foundation of our high-performing culture of service.
Our Salesforce apps are built entirely on the Salesforce Platform, providing three key benefits:
- No integration or external system maintenance required.
- Seamlessly align with existing business processes and extend with familiar Salesforce functionality.
- Our apps inherit Salesforce's secure infrastructure and trust layer. Data doesn't leave Salesforce. Details on GDPR compliance can be found here.
Further, our apps are consistently tested for quality assurance and periodically undergo security review by Salesforce's technical team.
Vicasso brings to the table two decades of service excellence and a hands-on approach to delivering business outcomes.
Our solutions help service organizations around the globe to...
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