A great customer experience starts with a great agent experience

Time is our most valuable resource, and everyone deserves a great experience to make the most of it. That's why we build efficiency-boosting customer service technology for the Salesforce Platform.

If you value efficiency not only for its cost-savings but also for improving employee and customer satisfaction, join us in our mission to deliver a world-class service experience around the globe.

Bottom line, we'll help you decrease cost of service and increase net dollar retention.

To see how, browse our Salesforce apps or schedule a demo.

In the meantime, here are six core reasons to work with Vicasso:

1. We've been in your shoes

Even though we're an award-winning Salesforce partner, we are first and foremost a Salesforce customer.

After we started using Salesforce in 2004, we encountered gaps in support case management processes and developed solutions that led us to becoming a Salesforce partner.

We understand the service challenges our customers face because we've been there.

To this day, we’re still hyper-focused on service. All we do is build service technology for Salesforce.

Photo booth pictures of Vicasso employees at Salesforce World Tour NYC

2. Proven enterprise-grade technology

Our apps are built on the foundation of 20+ years of dedicated onshore research and development.

Battle-tested in diverse Salesforce environments worldwide, our robust AppExchange apps serve organizations from startups to the Fortune 100.

photo of Vicasso employee working at a computer.

3. Fast time to value

Vicasso’s turnkey AppExchange apps can be installed in hours, not weeks. We also provide remote and onsite strategic guidance. Whether you take the self-service route or want implementation assistance, you'll quickly reap the cost-saving benefits of our solutions.

Speed drives success, and we don't slow down after initial implementation. Our average response time to support cases is less than an hour. And when a rare bug surfaces, we deliver fixes in under ten business hours. How does that compare to your other vendors?

illustration of a clock and five stars, representing fast and quality service.

4. High-performing culture of service

Service is in our DNA and at the heart of everything we do.

- Vicasso has an NPS score of 85 (for comparison, over 50 is considered excellent).

- There are 500+ 5-star reviews from happy customers on the Salesforce AppExchange.

- We are the creators of the Service Experience Methodology founded on four pillars of Responsiveness, Personalization, Feedback, and Utilization.

- The Vicasso Way describes 29 fundamental values and behaviors that are the foundation of our high-performing culture of service.

images of 5 star reviews from the Salesforce AppExchange

5. Security, compliance, and flexibility

Our Salesforce apps are built entirely on the Salesforce Platform, providing three key benefits:

- No integration or external system maintenance required.

- Seamlessly align with existing business processes and extend with familiar Salesforce functionality.

- Our apps inherit Salesforce's secure infrastructure and trust layer. Data doesn't leave Salesforce. Details on GDPR compliance can be found here.

Further, our apps are consistently tested for quality assurance and periodically undergo security review by Salesforce's technical team.

100% Native to Salesforce

6. Outcome-focused solutions

Vicasso brings to the table two decades of service excellence, enterprise-grade solutions, and a hands-on approach to delivering business outcomes.

Our solutions help service organizations around the globe to...


  • Service Efficiency & Agent Productivity
  • Responsiveness to Customers
  • Customer Satisfaction
  • Service Profitability


  • Case Handle Time
  • Agent Turnover
  • Customer Attrition
  • Cost to Serve
image of Vicasso employees in front of the Vicasso Booth at Dreamforce 2023.
  • 500+ 5-star reviews on AppExchange
  • 8X Inc. 5000 fastest-growing private companies in America
  • 8X NJ Biz Best Places to Work
  • 100% US-based Salesforce developers & support specialists
  • Salesforce customer since 2004 using all of our own Salesforce apps
  • Award-winning Salesforce ISV partner since 2009
Salesforce Partner since 2009 badge.
"A True Partner in Case Management Excellence!"
Click to read the full review on the Salesforce AppExchange