With 100% native apps for Salesforce, you can customize and build upon them with all of the platform features you know and love, including reports and analytics, automation and workflows, business rules, etc.

Reduce the number of clicks, screens, and low-value tasks involved with processing cases. Increase agent productivity and minimize support costs. 100% native to Salesforce.
Each case requires multiple tasks to solve: reviewing case history, composing emails with added attachments, and updating case information.
Increase productivity and response times by viewing critical information in a single view, and simplifying communication between departments and customers.
Out-of-the-box case management requires multiple steps and separate windows, wasting time before agents even start working the support case.
Email to Case Premium intelligently analyzes and extracts essential information from emails, setting your support team up for success.
Customers will not settle for mediocre customer service.
Smart features amplify your brand and empower your support team to deliver the ultimate customer experience.
No one likes to wait for problems to get fixed. Our R&D team has a track record of fixing bugs quickly, so in the rare event you do encounter a bug, you can rely on us to prioritize and resolve the issue. This is one of many benefits of a turnkey AppExchange app from a vendor you can trust. Our current bugfix time-to-resolution for Email to Case Premium is just 11.23 hours. (How does that compare to your other vendors or internal resources?)
With 100% native apps for Salesforce, you can customize and build upon them with all of the platform features you know and love, including reports and analytics, automation and workflows, business rules, etc.
Starting at $22 USD per user, per month
$6,310 contract minimum includes 15 users and guided setup. Contact us to discuss pricing details for Service Experience Suite, bundling, volume, and term. Get started with a 14-day free trial.
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