With 100% native apps for Salesforce, you can customize and build upon them with all of the platform features you know and love, including reports and analytics, automation and workflows, business rules, etc.
Limited customer support functionality hurts your business. Thrive with a robust case management solution to improve service and support with Salesforce.
Each case requires multiple tasks to solve: reviewing case history, composing emails with added attachments, and updating case information.
Increase productivity and response times by viewing critical information in a single view, and simplifying communication between departments and customers.
Out-of-the-box case management requires multiple steps and separate windows, wasting time before agents even start working the support case.
Email to Case Premium intelligently analyzes and extracts essential information from emails, setting your support team up for success.
Customers will not settle for mediocre customer service.
Smart features amplify your brand and empower your support team to deliver the ultimate customer experience.
No one likes to wait for problems to get fixed. Our R&D team has a track record of fixing bugs quickly, so in the rare event you do encounter a bug, you can rely on us to prioritize and resolve the issue. This is one of many benefits of a turnkey AppExchange app from a vendor you can trust. Our current bugfix time-to-resolution for Email to Case Premium is just 11.23 hours. (How does that compare to your other vendors or internal resources?)
"Best customer service of any AppExchange vendor I've seen"
The app is great and we're using it to take Salesforce's poor out of the box email to case functionality to a more advanced level. But beyond the technology itself, the customer service for this app is the best I've ever seen from any vendor, and I've been a Salesforce administrator and developer for about 8 years. That's saying something.
"Excellent customer success"
This app addresses a number of different requirements we had identified that we thought were going to need significant work. The integration has been great so far. Any questions/issues experienced during evaluation and deployment were dealt with quickly and by a really helpful team.
"Turned a daunting task into a non-event'
Having done an analysis of our requirements and feeling intimidated by estimated the amount of work that would be required. I decided to try Email to Case Premium. It met almost all our requirements plus added significantly extra value and we could get E2CP up and running very quickly. The level of service experienced from Internet Creations has been so awesome that it has become the benchmark for what we would like to achieve.
"Finally... the solution I've been waiting for!"
I am thrilled with this product. It takes Salesforce case management from a tool that simply allows cases to be managed, to one that allows us to do our jobs more efficiently and effectively by reusing the case information and increasing our productivity, not to mention our customers being much more satisfied because they also see the same clean case history. Well done, Vicasso... well done!
"Great app for companies using Cases"
Email to Case Premium takes Saleforce's out-of-the-box email2case to the next level. It is easy to setup but at the same time you can really customize it to fit your own workflows. It makes it easier to follow emails sent back and forth to clients. It's so easy to utilize email templates with your responses and being able to change fields on the same screen really cuts down on the agent's time per case.