Email to Case Premium

Reduce the number of clicks, screens, and low-value tasks involved with processing cases. Increase agent productivity and minimize support costs. 100% native to Salesforce.

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Ten Things You Wish You Knew About Email to Case Premium

that will take less than 20 minutes to implement

Image of Thais, Product Manager at Vicasso

Thais Pedroso

Product Manager
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Smarter support solution for more effective troubleshooting


Streamlines support workflow, saving time


Deliver white glove service to every customer, every time

Simplify to supercharge agent productivity

Each case requires multiple tasks to solve: reviewing case history, composing emails with added attachments, and updating case information.

Increase productivity and response times by viewing critical information in a single view, and simplifying communication between departments and customers.

Easily follow case history
Combine multiple actions in a single view
Create consistent communication streams between customers and agents

View critical information in a single view with Timeline

Inbound email problems solved

Out-of-the-box case management requires multiple steps and separate windows, wasting time before agents even start working the support case.

Email to Case Premium intelligently analyzes and extracts essential information from emails, setting your support team up for success.

Keep case comments clean
Create & associate new contacts to the case
Intelligently turn customer emails into support cases

Create cases on behalf of customers using Forward to Case

Make customer experience your differentiator

Customers will not settle for mediocre customer service.

Smart features amplify your brand and empower your support team to deliver the ultimate customer experience.

Use drag/drop to sort email recipients
Use consistent communication with Canned Responses, but allow for a personal touch
Customize templates for each team and preview emails prior to sending

Execute multiple actions in a single step with the new comment page


Email Loop Protection

Protects against endless email loops from out of office replies, system messages, and bounces.

Time Closed Until New Case Creation

New case comments will not open a new case after closure — keeping communication threads streamlined.

Canned Responses

Keep communication consistent by simply choosing the canned message from the picklist and inserting it.

Clean Case Comments

Quickly review case notes in a single stream.

Widespread Issues

Streamline collaboration and communication on issues affecting multiple customers.

Forward To Case

Agents can quickly send customer issues to a ticket (or case), even from mobile.

Fast time-to-resolution

No one likes to wait for problems to get fixed. Our R&D team has a track record of fixing bugs quickly, so in the rare event you do encounter a bug, you can rely on us to prioritize and resolve the issue. This is one of many benefits of a turnkey AppExchange app from a vendor you can trust. Our current bugfix time-to-resolution for Email to Case Premium is just 11.23 hours. (How does that compare to your other vendors or internal resources?)

What our clients are saying:

"Best customer service of any AppExchange vendor I've seen"

The app is great and we're using it to take Salesforce's poor out of the box email to case functionality to a more advanced level. But beyond the technology itself, the customer service for this app is the best I've ever seen from any vendor, and I've been a Salesforce administrator and developer for about 8 years. That's saying something.

Ross Gilbert

Internal Business Applications
Sovos Compliance, LLC

"Excellent customer success"

This app addresses a number of different requirements we had identified that we thought were going to need significant work. The integration has been great so far. Any questions/issues experienced during evaluation and deployment were dealt with quickly and by a really helpful team.

Emma Henderson

Salesforce Administrator,
Opsview LTD.

"Turned a daunting task into a non-event'

Having done an analysis of our requirements and feeling intimidated by estimated the amount of work that would be required. I decided to try Email to Case Premium. It met almost all our requirements plus added significantly extra value and we could get E2CP up and running very quickly. The level of service experienced from Internet Creations has been so awesome that it has become the benchmark for what we would like to achieve.

Stanley Freiman

Core2Africa Mauritius Limited

"Finally... the solution I've been waiting for!"

I am thrilled with this product. It takes Salesforce case management from a tool that simply allows cases to be managed, to one that allows us to do our jobs more efficiently and effectively by reusing the case information and increasing our productivity, not to mention our customers being much more satisfied because they also see the same clean case history. Well done, Vicasso... well done!

Jeff Graff

Vice President, Customer Success
MSC Software Corporation

"Great app for companies using Cases"

Email to Case Premium takes Saleforce's out-of-the-box email2case to the next level. It is easy to setup but at the same time you can really customize it to fit your own workflows. It makes it easier to follow emails sent back and forth to clients. It's so easy to utilize email templates with your responses and being able to change fields on the same screen really cuts down on the agent's time per case.

Christina Nava

CRM Architect,
The Fury Group

Trusted by organizations of all sizes

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Built entirely on the Salesforce platform. 100% native.

With 100% native apps for Salesforce, you can customize and build upon them with all of the platform features you know and love, including reports and analytics, automation and workflows, business rules, etc.

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Get started today

Talk with a specialist about the advantages of Email to Case Premium, and see it live in action.

14-day free trial.

Email to Case Premium Pricing

$3,960 contract minimum includes 15 users
Volume discounts available
Guided Setup $2,350/org/one-time payment