Webinars, Office Hours, and Events

Get the most value out of Case Flags for Salesforce Service Cloud

Join Vicasso’s Product Team on October 20 at 1pm ET for a YouTube Live Stream to see how Case Flags can be a game changer for your organization.

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Automatically remove social icons and logos with Slaybot

File Slayer now gives you a powerful tool to automatically remove those pesky images from inbound emails to avoid clutter.

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How to Automagically Merge Cases in Salesforce

What if agents didn’t have to deal with duplicates at all? What if the duplicates could automagically resolve themselves?

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Case Merge Premium Fall 2021 Release

We’re excited to announce the much-anticipated feature, Automerge for Case Merge Premium, now available on the AppExchange.

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Email Case Premium Office Hours May '21

During this Office Hours webinar, we will demonstrate one of the most highly requested features for Email to Case Premium.

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Case Flags Office Hours Jan '21

Join us for Case Flags Office Hours as we look at the newest features.

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CMP Office Hours Dec '20

Join us for Case Merge Premium (CMP) Office Hours as we look at the newest features.

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Streamline Your Service Delivery with Salesforce

This webinar will show you three ways world-class service teams can get more out of Salesforce and Service Cloud.

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Using Feedback to Inform What’s Next

Feedback can be used to influence many areas of your business including customer satisfaction, innovation, and employee productivity.

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Customer Experience Tools to Get More out of Salesforce

We'll look at ways to manage high support volume by keeping your team’s responsiveness to your customers using Salesforce.

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Customize The Survey Experience with Skip Logic

We’re excited to unveil one of the most highly requested features by customers: Skip Logic.

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Not Business as Usual: Adapting and Supporting Customers Right Now

As the world is adjusting to a new remote work reality, it's safe to say it's not business as usual.

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Case Merge Premium Office Hours March '21

Join us for Case Merge Premium Office Hours as we present a Masterclass on Duplicate Detection.

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Transforming Your Service Experience Part 4: Leveraging Customer Feedback

Feedback is invaluable to every aspect of the service experience.

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Transforming Your Service Experience Part 3: Make Every Customer First Priority

Join us for Part 3: "How to Make Every Customer First Priority".

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Transforming Your Service Experience Part 2: Building Customer Relationships through Personalization

Join us for Part 2: "Building Customer Relationships Through Personalization."

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Deep Dive into the New Simple Survey

A deep dive into all the new features and enhancements available so that you can further leverage customer feedback.

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Transforming Your Service Experience Part 1: Proactive vs Reactive Support to Drive Success

This is part one of our four-part series: "Transforming Your Service Experience."

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KCS® is for Closers

Learn why embracing KCS® principles will improve case deflection metrics, improve customer & employee satisfaction, enable self-service community initiatives.

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