Webinars, Office Hours, and Events

Ten things you wish you knew about Email to Case Premium that will take less than 20 minutes to implement for your support team.

See how Case Flags can be a game changer for your organization.

File Slayer now gives you a powerful tool to automatically remove those pesky images from inbound emails to avoid clutter.

What if agents didn’t have to deal with duplicates at all? What if the duplicates could automagically resolve themselves?

We’re excited to announce the much-anticipated feature, Automerge for Case Merge Premium, now available on the AppExchange.

During this Office Hours webinar, we will demonstrate one of the most highly requested features for Email to Case Premium.

Join us for Case Flags Office Hours as we look at the newest features.

Join us for Case Merge Premium (CMP) Office Hours as we look at the newest features.

This webinar will show you three ways world-class service teams can get more out of Salesforce and Service Cloud.

Feedback can be used to influence many areas of your business including customer satisfaction, innovation, and employee productivity.

We'll look at ways to manage high support volume by keeping your team’s responsiveness to your customers using Salesforce.

We’re excited to unveil one of the most highly requested features by customers: Skip Logic.

As the world is adjusting to a new remote work reality, it's safe to say it's not business as usual.

Join us for Case Merge Premium Office Hours as we present a Masterclass on Duplicate Detection.

Feedback is invaluable to every aspect of the service experience.

Join us for Part 3: "How to Make Every Customer First Priority".

A deep dive into all the new features and enhancements available so that you can further leverage customer feedback.

Join us for Part 2: "Building Customer Relationships Through Personalization."

This is part one of our four-part series: "Transforming Your Service Experience."

Learn why embracing KCS® principles will improve case deflection metrics, improve customer & employee satisfaction, enable self-service community initiatives.