Webinars, Office Hours, and Events

Case Merge Premium Fall 2021 Release

We’re excited to announce the much-anticipated feature, Automerge for Case Merge Premium, now available on the AppExchange.

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Email Case Premium Office Hours May '21

During this Office Hours webinar, we will demonstrate one of the most highly requested features for Email to Case Premium.

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Case Flags Office Hours Jan '21

Join us for Case Flags Office Hours as we look at the newest features.

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CMP Office Hours Dec '20

Join us for Case Merge Premium (CMP) Office Hours as we look at the newest features.

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Streamline Your Service Delivery with Salesforce

This webinar will show you three ways world-class service teams can get more out of Salesforce and Service Cloud.

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Using Feedback to Inform What’s Next

Feedback can be used to influence many areas of your business including customer satisfaction, innovation, and employee productivity.

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Customer Experience Tools to Get More out of Salesforce

We'll look at ways to manage high support volume by keeping your team’s responsiveness to your customers using Salesforce.

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Platform Events are for Admins, too!

Learn why platform events are for admins and how to leverage them without writing a single line of code.

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Become a Master Builder with Lightning App Builder

Building solutions with Salesforce Lightning gives Awesome Admins the opportunity to redesign the user experience and drive adoption through the Lightning UI.

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Customize The Survey Experience with Skip Logic

We’re excited to unveil one of the most highly requested features by customers: Skip Logic.

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Developer Console for Admins: What It Can Do For You

Developer Console isn’t just for developers – it’s a great tool for admins too!

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Not Business as Usual: Adapting and Supporting Customers Right Now

As the world is adjusting to a new remote work reality, it's safe to say it's not business as usual.

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Case Merge Premium Office Hours March '21

Join us for Case Merge Premium Office Hours as we present a Masterclass on Duplicate Detection.

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Reducing Friction with Community Cloud

Salesforce Community Cloud is much more than portals and a way to connect customers to answers.

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Transforming Your Service Experience Part 4: Leveraging Customer Feedback

Feedback is invaluable to every aspect of the service experience.

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Transforming Your Service Experience Part 3: Make Every Customer First Priority

Join us for Part 3: "How to Make Every Customer First Priority".

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Transforming Your Service Experience Part 2: Building Customer Relationships through Personalization

Join us for Part 2: "Building Customer Relationships Through Personalization."

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Deep Dive into the New Simple Survey

A deep dive into all the new features and enhancements available so that you can further leverage customer feedback.

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Transforming Your Service Experience Part 1: Proactive vs Reactive Support to Drive Success

This is part one of our four-part series: "Transforming Your Service Experience."

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The Life-Changing Magic of Tidying Up...in Salesforce

Learn tips and tricks for decluttering Service Cloud so your data is clean and your metrics are accurate for your management team.

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KCS® is for Closers

Learn why embracing KCS® principles will improve case deflection metrics, improve customer & employee satisfaction, enable self-service community initiatives.

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