Webinars, Office Hours, and Events

Ten Things You Wish You Knew about Email to Case Premium

Ten things you wish you knew about Email to Case Premium that will take less than 20 minutes to implement for your support team.

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Get the most value out of Case Flags for Salesforce Service Cloud

See how Case Flags can be a game changer for your organization.

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Automatically remove social icons and logos with Slaybot

File Slayer now gives you a powerful tool to automatically remove those pesky images from inbound emails to avoid clutter.

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How to Automagically Merge Cases in Salesforce

What if agents didn’t have to deal with duplicates at all? What if the duplicates could automagically resolve themselves?

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Case Merge Premium Fall 2021 Release

We’re excited to announce the much-anticipated feature, Automerge for Case Merge Premium, now available on the AppExchange.

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Email Case Premium Office Hours May '21

During this Office Hours webinar, we will demonstrate one of the most highly requested features for Email to Case Premium.

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Case Flags Office Hours Jan '21

Join us for Case Flags Office Hours as we look at the newest features.

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CMP Office Hours Dec '20

Join us for Case Merge Premium (CMP) Office Hours as we look at the newest features.

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Streamline Your Service Delivery with Salesforce

This webinar will show you three ways world-class service teams can get more out of Salesforce and Service Cloud.

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Using Feedback to Inform What’s Next

Feedback can be used to influence many areas of your business including customer satisfaction, innovation, and employee productivity.

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Customer Experience Tools to Get More out of Salesforce

We'll look at ways to manage high support volume by keeping your team’s responsiveness to your customers using Salesforce.

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Customize The Survey Experience with Skip Logic

We’re excited to unveil one of the most highly requested features by customers: Skip Logic.

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Not Business as Usual: Adapting and Supporting Customers Right Now

As the world is adjusting to a new remote work reality, it's safe to say it's not business as usual.

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Case Merge Premium Office Hours March '21

Join us for Case Merge Premium Office Hours as we present a Masterclass on Duplicate Detection.

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Transforming Your Service Experience Part 4: Leveraging Customer Feedback

Feedback is invaluable to every aspect of the service experience.

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Transforming Your Service Experience Part 3: Make Every Customer First Priority

Join us for Part 3: "How to Make Every Customer First Priority".

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Deep Dive into the New Simple Survey

A deep dive into all the new features and enhancements available so that you can further leverage customer feedback.

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Transforming Your Service Experience Part 2: Building Customer Relationships through Personalization

Join us for Part 2: "Building Customer Relationships Through Personalization."

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Transforming Your Service Experience Part 1: Proactive vs Reactive Support to Drive Success

This is part one of our four-part series: "Transforming Your Service Experience."

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KCS® is for Closers

Learn why embracing KCS® principles will improve case deflection metrics, improve customer & employee satisfaction, enable self-service community initiatives.

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