Webinars, Office Hours, and Events

What if agents didn’t have to deal with duplicates at all? What if the duplicates could automagically resolve themselves?

We’re excited to announce the much-anticipated feature, Automerge for Case Merge Premium, now available on the AppExchange.

During this Office Hours webinar, we will demonstrate one of the most highly requested features for Email to Case Premium.

Join us for Case Flags Office Hours as we look at the newest features.

Join us for Case Merge Premium (CMP) Office Hours as we look at the newest features.

This webinar will show you three ways world-class service teams can get more out of Salesforce and Service Cloud.

Feedback can be used to influence many areas of your business including customer satisfaction, innovation, and employee productivity.

We'll look at ways to manage high support volume by keeping your team’s responsiveness to your customers using Salesforce.

Learn why platform events are for admins and how to leverage them without writing a single line of code.

Building solutions with Salesforce Lightning gives Awesome Admins the opportunity to redesign the user experience and drive adoption through the Lightning UI.

We’re excited to unveil one of the most highly requested features by customers: Skip Logic.

Developer Console isn’t just for developers – it’s a great tool for admins too!

As the world is adjusting to a new remote work reality, it's safe to say it's not business as usual.

Join us for Case Merge Premium Office Hours as we present a Masterclass on Duplicate Detection.

Salesforce Community Cloud is much more than portals and a way to connect customers to answers.

Feedback is invaluable to every aspect of the service experience.

Join us for Part 3: "How to Make Every Customer First Priority".

A deep dive into all the new features and enhancements available so that you can further leverage customer feedback.

Join us for Part 2: "Building Customer Relationships Through Personalization."

This is part one of our four-part series: "Transforming Your Service Experience."

Learn tips and tricks for decluttering Service Cloud so your data is clean and your metrics are accurate for your management team.