Get the most value out of Case Flags for Salesforce Service Cloud

Oct 20, 2022 1:00 PM
Recorded Live
Oct 20, 2022 1:00 PM


Case Flags is a powerful tool for Support Teams working on Cases, helping prioritize case workload, ensuring SLAs are met, and capturing the metrics you need.

What you’ll glean from the stream:

• How easy it is for managers to rebalance their team’s workload

• How Support Agents never have to think about what case to work on next

• Understand Case Flags History Tracking records

• How powerful Case Flags reporting can be

• Real-world use cases

• How to build reports for important metrics

Use this YouTube link to check it out!

Learn more about Case Flags for Salesforce Service Cloud on the AppExchange

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Presented By...

Howard Yermish, Director of Product

Thais Pedroso, Product Manager