Case Flags is a powerful tool for Support Teams working on Cases, helping prioritize case workload, ensuring SLAs are met, and capturing the metrics you need.
What you’ll glean from the stream:
• How easy it is for managers to rebalance their team’s workload
• How Support Agents never have to think about what case to work on next
• Understand Case Flags History Tracking records
• How powerful Case Flags reporting can be
• Real-world use cases
• How to build reports for important metrics