Case Flags is a powerful tool for Support Teams working on Cases, helping prioritize case workload, ensuring SLAs are met, and capturing the metrics you need.
What you’ll glean from the stream:
• How easy it is for managers to rebalance their team’s workload
• How Support Agents never have to think about what case to work on next
• Understand Case Flags History Tracking records
• How powerful Case Flags reporting can be
• Real-world use cases
• How to build reports for important metrics
Use this YouTube link to check it out!
Learn more about Case Flags for Salesforce Service Cloud on the AppExchange
Howard Yermish, Director of Product
Thais Pedroso, Product Manager
