Case Flags is a powerful tool for Support Teams working on Cases, helping prioritize case workload, ensuring SLAs are met, and capturing the metrics you need.
To be sure your Organization is taking advantage of all the features and reporting capabilities that Case Flags offers, join Vicasso’s Product Team on October 20 at 1pm ET for a YouTube Live Stream to see how Case Flags can be a game changer!
What you’ll glean from the stream:
• How easy it is for managers to rebalance their team’s workload
• How Support Agents never have to think about what case to work on next
• Understand Case Flags History Tracking records
• How powerful Case Flags reporting can be
• Real-world use cases
• How to build reports for important metrics
Are you delivering the perfect experience every time? Take the assessment
How to watch:
Howard Yermish, Director of Product
Thais Pedroso, Product Manager