Vicasso's case management apps refine case grounding data, ensuring your agents are fueled by high-quality inputs rather than limited by them.
Vicasso’s 100% native AppExchange apps not only improve your case grounding data, but also equip your human service reps with AI-powered tools to further drive service efficiency across your organization.
Text Extractor (OCR Text on Images)
Using an on-platform, pre-built model to enable users to copy text from an image, such as an error message sent by a customer. Avoid the error-prone and time-consuming need to rekey when searching for solutions.
Included with Email to Case Premium
Intelligent Responses
Helps agents work smarter, from generating case summaries with key details to building a list of expiring service contacts.
Support flows which can access structured data, and can use generative AI to draft unique responses.
Ensure customers are satisfied with fast, accurate responses.
Support flows which can access structured data, and can use generative AI to draft unique responses.
Included with Email to Case Premium
Slaybot (Social Icon Detection)
Leverages neural network technology to identify and remove social icons and corporate logos commonly found in email signatures.
Automatically keep cases clean and find information faster.
Included with File Slayer
Know When to Split
Detects scope creep within a case and prompts users when to split, showing the specifics about the multiple issues.
Included with Case Split
Smart Split
Recommends which related records (emails, files, comments, etc.) should be split to the new case.
Agentforce Extension
Supports feedback capture via Messaging for In-App Web (MIAW), and enables your AI Agent to identify the correct survey program, pre-create survey records, send survey links, and update records.
Collect more customer feedback.
Included with Simple Survey
Get AI-ready by improving the quality of case data your Agentforce prompts are grounded on, enabling you to deliver personalized customer experiences at scale. For more complex cases that require human intervention, Vicasso's apps help to improve the quality and speed of your support.
