Get quick tips to solve common problems.

April 2, 2024

Redirect respondents to different places based on their feedback with Simple Survey

Simple Survey uses your customers' responses to tailor the experience at the end of the survey.

February 27, 2024

Streamline Your Support Follow-Up Process with Case Flags

Case Flags lets agents standardize follow-up processes, so cases get re-flagged at the right time, helping shorten the total time to resolution.

February 21, 2024

Go Beyond a Generic Auto-Response Email with the E2CP Invocable Method

Your VIP customers deserve better than a generic Salesforce auto-response email when they open support cases.

February 20, 2024

Avoid Survey Fatigue when Automating Survey Invitations

Simple Survey prevents survey fatigue by using the power of Flow automation to reach your respondents.

January 23, 2024

Control which fields appear for different support teams in Salesforce

Use Variation Presets to edit the right fields with Email to Case Premium.

January 22, 2024

Merge multiple support cases automatically with Automerge

Case Merge Premium uses Automerge to detect and merge cases automatically based on your specific criteria.

December 6, 2023

Reply & Timeline Component for Communities – Email to Case Premium

Customers can update cases via email or use the Reply & Timeline Component in the community.

December 6, 2023

Handle Multiple Customer Issues with Case Split

Agents can edit fields like the subject and the status, then move around email messages and files, keeping cases clean and relevant.

December 6, 2023

How to Unmerge Cases in Salesforce with Case Merge Premium

With Case Merge Premium, you can “Unmerge” to return cases to their original state.

December 6, 2023

Streamline Customer Follow-Up With Scheduled Comments

Reduce handle time and improve customer follow-up by enabling Scheduled Comments for Email to Case Premium.

December 6, 2023

Easily Eliminate Unwanted Files From Email Signatures with File Slayer

File Slayer’s Slaybot automatically deletes useless social icons.

June 5, 2023

Edit Fields During the Merge with Case Merge Premium

Save time and improve data quality on cases by editing fields while merging cases.

May 30, 2023

Forward to Case for Email to Case Premium

Let your sales team forward client support requests into Salesforce with Forward to Case for Email to Case Premium.

May 12, 2023

Custom Aging Speeds for Case Flags

Improve responsiveness to high-priority issues with custom aging speeds for Case Flags.

May 2, 2023

Skip Logic for Simple Survey

Improve response rates and data quality by shortening surveys with Skip Logic for Simple Survey.

April 28, 2023

Switchboard for Case Flags

Manage team workload and reassign priority issues with the Switchboard for Case Flags.