There are day-to-day administrative tasks costing your support agents time, and therefore costing you money. But simply knowing there are proverbial leaks in your lifeboat isn’t enough. What can you do to plug the leaks and start saving on service costs? Here are 3 apps built within the Salesforce ecosystem that can save your customer service team time and money.
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Get quick tips to solve common problems.
Save time and improve data quality on cases by editing fields while merging cases with Case Merge Premium.
Let your sales team forward client support requests into Salesforce with Forward to Case for Email to Case Premium.
Improve responsiveness to high-priority issues with custom aging speeds for Case Flags.
Improve response rates and data quality by shortening surveys with Skip Logic for Simple Survey.
Manage team workload and reassign priority issues with the Switchboard for Case Flags.
