Poor Response Time: The Customer Service Experience Killer

If a customer is contacting you for help, chances are, they’re already frustrated. Making customers wait for help compounds an already disappointing customer experience. Improving customer service response time can reduce customer resentment and increase customer loyalty.

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May 11, 2023

5 Important Questions to Consider When Choosing a Salesforce Survey App

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April 27, 2023

How to Eliminate Pesky Email Signature Attachments in Salesforce

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April 5, 2023

Solving the Spam Problem with Email to Case Premium for Salesforce

March 21, 2023

Zendesk users: Is it time to consider Salesforce Service Cloud?

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January 5, 2023

Four Ways to Empower Your Support Team in Salesforce

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January 5, 2023

5 Steps to Better Customer Listening

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January 4, 2023

Working Remotely: Your Documentation and Testing Checklist

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December 22, 2022

How to Maximize Service Cloud Capabilities in Salesforce

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December 14, 2022

Three Ways to Prioritize Customer Demand