If your customers don't respond to your surveys, then nothing else about the survey program matters.
Elegantly designed with simplicity in mind to get higher response rates
Official licensee of Bain & Company's NPS®
Built especially for customer service teams by the makers of top-rated AppExchange apps for Service Cloud
100% native, which means no complex integration to manage, and data doesn't leave Salesforce
Perfect 5.0 rating on Salesforce AppExchange
See customer feedback and scores in Salesforce where you're already working, including Accounts, Contacts, Cases, and Dashboards
No complex integrations. No headaches.
Simple Survey was entirely developed on the Salesforce platform. No external databases, systems, or integrations needed.
No integration required. No third-party overhead. Get up and running fast.
Automatically send surveys related to Cases, Opportunities, Accounts, and other objects in Salesforce.
Surveys and question responses are instantly captured in Salesforce and visible to authorized users, enabling you to take action quickly.
Use the full power of the Salesforce platform to extend, automate, and tailor your survey program.
For special use cases, you can optionally connect your survey program with external systems using Salesforce APIs.
Let good data guide your decision-making.
Send surveys your customers will actually take. Enjoy higher response rates, collect more data, and make smarter decisions.
Designed with service teams in mind, Simple Survey can be an integral part of your customer support operations.
Capture user input even if they don't end up submitting the survey. Automatically send reminders to complete surveys.
Get meaningful and actionable feedback by sending surveys when the customers' experience is top of mind. (Not weeks or months later.)
Customize to make it your own.
Save time by re-using questions from prior surveys, and quickly rearrange their order.
Dynamically display only the questions relevant to the survey taker based data in Salesforce and previously-answered questions.
Create surveys in no time with an easy-to-use, point-and-click, guided builder.
On the fly, you can preview and test how the survey appears on both mobile and desktop browsers.
Override default images for CSAT and Thumbs Up/Down surveys with your own icons.
Automatically personalize surveys with data from Salesforce for better engagement.
Design your surveys to match your company's branding and color scheme.
Out of the box, surveys are designed to work on mobile, tablets, and desktops.
Net Promoter Score (NPS), Customer Satisfaction, Gartner Customer Effort Score (CES), Likert, Medical Pain, Wong Baker, Questionnaire, Thumbs Up/Down
Send surveys instantly at the right moment.
Trigger surveys to be sent upon field and record updates, such as sending a survey 3 days after case closure.
Generate links to send surveys through virtually any channel, third-party tool, and marketing automation platform like MailChimp, Account Engagement (Pardot), Marketo, etc.
Use a QR code maker like Bitly to enable people to access a survey via their cellphone camera. Vicasso's marketing team has displayed survey QR codes at events and in-person presentations.
Send people to a mobile-responsive landing page to answer questions and submit a survey.
Share surveys across channels including email, web, chat, social media, and more.
We don't limit the number of surveys you can send from tools like Account Engagement (Pardot), Mailchimp, Hubspot or Marketo.
Use a third-party SMS delivery service like Twilio to send surveys via SMS from Salesforce.
Simplify your data and data insights.
View word clouds, charts, and graphics to identify trends, commonalities, and patterns at a glance.
Out of the box, Simple Survey comes packaged with pre-built reports and a dashboard so you can start measuring and improving right away.
Run reports in Salesforce and export your data in CSV and XLS formats (but you probably won't need to).
Monitor survey responses for certain keywords, accounts, scores, and more.
Get more survey responses and insightful data to grow and improve your people, processes, and product.
Collect user data like Browser, IP, Referrer, and Location for more details on survey respondents.
Get flexible options, without the stress.
Capture meaningful feedback with a combination of different rating scale formats on the survey landing page.
Translate your surveys to any languages you have enabled in Salesforce.
At the completion of the survey, show a custom message, such as a coupon code.
You can choose to automatically redirect survey respondents to any web page you'd like.
We don't constrain the number of surveys you can send (standard Salesforce email limits apply).
Design pathing using conditional logic based on a respondent's answers, custom data from Salesforce data, and custom variables.
Choose from numerous different combinations of survey formats, questions, and data types. More options than you'll probably ever need.
Rest easy knowing your data is secure.
Simple Survey inherits Salesforce's leading security model. Get up and running fast knowing only authorized users can access survey data.
Secure enough to be certified compatible with Government Cloud.
Adheres to Salesforce's trust and compliance protocols, including HIPAA, ISO, SOC2, HiTrust, FedRAMP, GDPR.
Use Google's reCAPTCHA to stop spam.
Control whether multiple submissions are allowed for the same type of survey.
Tim Connor
Service Support Specialist,
Southco Inc.
Jessica Jones
Sales Operations Specialist,
BuildingReports.com
I love that the app is native to Salesforce and works solely with Salesforce. I've used other more expensive survey tools and it was difficult to configure the way I needed. Being native, Simple Survey allowed me to configure and establish workflows how I needed them. Overall I love the product. The service by support is also great!
Kate DiMeco
CRM Systems & Integrations Manager/Certified Advanced Administrator, B2W Software
This app has a great, easy to use interface in Salesforce. It's simple (yeah, the title is accurate!) to integrate sending surveys with other communications to your customers. Can't recommend it enough.
Merry Eisner-Heidorn
COO & Co-Publisher, RTO Insider LLC
SimpleSurvey is exactly as the name suggests: it's simple. The HTML email templates that Simple Survey generates have increased the response rate as the templates are easy and inviting for the recipients. And since it's Salesforce native, our Customer Success team automatically receives notification on low CSAT scores as they're submitted providing us with the opportunity to follow-up immediately with dissatisfied customers.
Robert Rubin
CIO, Istation
We moved from Salesforce surveys to Vicasso Simple Surveys. It is so easy to create the survey, and this is able to store all of the responses right on the case object. Previously with Salesforce surveys we had to build and maintain automations to try to move responses from their architecture back to cases so we did not have to pay for Salesforce's crazy expensive Feedback Management add-on that costs over 10k a month. This does all of that for cheaper than 1 month of Salesforce's add-on. This is a no-brainer to use, its native to Salesforce, easy to configure, customers love filling them out, and easy to report on the results.
Andrew Russo
Salesforce Architect, BACA Systems
This app is really intuitive to setup to get feedback on case interactions.
Justin Lubbert
Director of Support, Panopto
Simple Survey has been helpful for our company for many years! Not only can we get a quick and easy visual of our net promoter score from our customer Cases, but Simple Survey has been flexible and intuitive to quickly become the best solution for many projects and processes where gathering feedback is an important requirement. Set up and implementation is fast and easy! The team at Vicasso is very helpful and great to work with!
Tim Connor
Service Support Specialist, Southco Inc.
Talk with a specialist about the advantages of Simple Survey, and see it live in action.
$7/user/month
$1,680 contract minimum includes 20 users
Volume discounts available
Guided Setup $2,350/org/one-time payment
