If your customers don't respond to your surveys, then nothing else about the survey program matters.
It's simple to start surveying.
One simple plan. Everything included for $7/user.
Salesforce Native Survey Tool
No complex integrations. No headaches.
100% Native to Salesforce
Simple Survey was entirely developed on the Salesforce platform. No external databases, systems, or integrations needed.
No Integration Required
No integration required. No third-party overhead. Get up and running fast.
Standard & Custom Objects
Automatically send surveys related to Cases, Opportunities, Accounts, and other objects in Salesforce.
Data in Real-Time
Surveys and question responses are instantly captured in Salesforce and visible to authorized users, enabling you to take action quickly.
Use the full power of the Salesforce platform to extend, automate, and tailor your survey program.
For special use cases, you can optionally connect your survey program with external systems using Salesforce APIs.
Higher Survey Response Rates
Let good data guide your decision-making.
Single Click Response
Send surveys your customers will actually take. Enjoy higher response rates, collect more data, and make smarter decisions.
Made for Service Cloud
Designed with service teams in mind, Simple Survey can be an integral part of your customer support operations.
Partial Response Capture
Capture user input even if they don't end up submitting the survey. Automatically send reminders to complete surveys.
Get meaningful and actionable feedback by sending surveys when the customers' experience is top of mind. (Not weeks or months later.)
Design Surveys Your Way
Customize to make it your own.
Drag & Drop Questions
Save time by re-using questions from prior surveys, and quickly rearrange their order.
Dynamically display only the questions relevant to the survey taker based data in Salesforce and previously-answered questions.
Four-Step, Code-Free Builder
Create surveys in no time with an easy-to-use, point-and-click, guided builder.
On the fly, you can preview and test how the survey appears on both mobile and desktop browsers.
Override default images for CSAT and Thumbs Up/Down surveys with your own icons.
Automatically personalize surveys with data from Salesforce for better engagement.
Design your surveys to match your company's branding and color scheme.
Out of the box, surveys are designed to work on mobile, tablets, and desktops.
Choose Your Starting Template
Net Promoter Score (NPS), Customer Satisfaction, Gartner Customer Effort Score (CES), Likert, Medical Pain, Wong Baker, Questionnaire, Thumbs Up/Down
Send Surveys Their Way
Deliver surveys instantly at the right moment.
Automatically Send Surveys
Trigger surveys to be sent upon field and record updates, such as sending a survey 3 days after case closure.
Manually Send Surveys
Generate links to send surveys through virtually any channel, third-party tool, and marketing automation platform like MailChimp, Pardot, Marketo, etc.
Use a QR code maker like Bitly to enable people to access a survey via their cellphone camera. Vicasso's marketing team has displayed survey QR codes at events and in-person presentations.
Web-Based Landing Page
Send people to a mobile-responsive landing page to answer questions and submit a survey.
Share surveys across channels including email, web, chat, social media, and more.
Marketing Automation Platforms (MAPs)
We don't limit the number of surveys you can send from tools like Pardot, Mailchimp, Hubspot or Marketo
Use a third-party SMS delivery service like Twilio to send surveys via SMS from Salesforce.
Analytics Out of the Box
Simplify your data and data insights.
Beautiful Survey Insights
View word clouds, charts, and graphics to identify trends, commonalities, and patterns at a glance.
Pre-Built Reports & Dashboards
Out of the box, Simple Survey comes packaged with pre-built reports and a dashboard so you can start measuring and improving right away.
Download Survey Responses
Run reports in Salesforce and export your data in CSV and XLS formats (but you probably won't need to).
Instant Survey Notification
Monitor survey responses for certain keywords, accounts, scores, and more.
Get more survey responses and insightful data to grow and improve your people, processes, and product.
Capture Meta Details
Collect user data like Browser, IP, Referrer, and Location for more details on survey respondents.
Simple Yet Flexible
Get flexible options, without the stress.
Mix-and-Match Survey Formats
Capture meaningful feedback with a combination of different rating scale formats on the survey landing page.
Translate your surveys to any languages you have enabled in Salesforce.
Dynamic Post-Survey Content
At the completion of the survey, show a custom message, such as a coupon code.
Conditional Redirects on Survey Completion
You can choose to automatically redirect survey respondents to any web page you'd like.
We don't constrain the number of surveys you can send (standard Salesforce email limits apply).
Custom Survey Journey
Design pathing using conditional logic based on a respondent's answers, custom data from Salesforce data, and custom variables.
Choose from numerous different combinations of survey formats, questions, and data types. More options than you'll probably ever need.
Secure, Reliable, and Compliant
Rest easy knowing your data is secure.
Simple Survey inherits Salesforce's leading security model. Get up and running fast knowing only authorized users can access survey data.
Secure enough to be certified compatible with Government Cloud.
Adheres to Salesforce's trust and compliance protocols, including HIPAA, ISO, SOC2, HiTrust, FedRAMP, GDPR.
Use Google's reCAPTCHA to stop spam.
Control whether multiple submissions are allowed for the same type of survey.
Why choose Simple Survey?
Designed to get higher response rates
Official vendor of Bain & Company's NPS®
Developed especially for customer service
Truly 100% native (data doesn't leave Salesforce)
Perfect 5.0 rating on Salesforce AppExchange
From the makers of top-rated Salesforce service apps
Get more valuable customer feedback to improve your service.
Send surveys people actually respond to.
Get higher survey responses rates.
Get a larger sample size of data.
Uncover opportunities for improvement.
Continuously improve your service.
Experience unparalleled service.
"The team at Vicasso is very helpful and great to work with!"
Service Support Specialist, Southco Inc.
"Vicasso was happy to help and answer all my questions."
Sales Operations Specialist, BuildingReports.com
Let's take a closer look.
Take a tour of Simple Survey, from survey creation to measuring customer feedback.
Rated a perfect 5.0 on AppExchange
One word, Simple!
In a world where we are on our phones all the time and get too many junk emails, getting our customers to pause their day and fill out a survey seems complicated. Simple Survey makes it easy to capture a few seconds to complete a survey. We get more responses than expected from our customers. The simplicity of a 5-star survey with a few quick questions makes it more appealing to our customers to fill out.
Simple Survey has made the template building, adding questions, and adding users the easiest survey template application I have worked with. The support team has been very helpful and willing to help with any questions.
System Administrator, Procare
Great tool for our organization!
We are a non-profit in the healthcare industry, and needed a replacement for Clicktools. Simple Survey checked all the boxes, and was so easy to customize for our particular needs. Everyone [at Vicasso] was so great to work with and understood our mission and our needs. As a result, we've expanded our survey reach in other areas of our business.
Salesforce Administrator, Bancroft Neurohealth
Simple and intuitive
We use Simple Survey for cases, work orders, opportunities and NPS. It was very easy to set up and we were up and running in a just a few hours. With some development work within Salesforce, we have average scores and a count of total surveys sent for each area so we have a clear picture of where we are succeeding or failing individual customers. Overall very happy with the product.
The best survey tool for Salesforce!
This app has a great, easy to use interface in Salesforce. It's simple (yeah, the title is accurate!) to integrate sending surveys with other communications to your customers. Can't recommend it enough.
COO & Co-Publisher, RTO Insider LLC
So easy to set up, and customers love it!
We moved from Salesforce surveys to Vicasso Simple Surveys. It is so easy to create the survey, and this is able to store all of the responses right on the case object. Previously with Salesforce surveys we had to build and maintain automations to try to move responses from their architecture back to cases so we did not have to pay for Salesforce's crazy expensive Feedback Management add-on that costs over 10k a month. This does all of that for cheaper than 1 month of Salesforce's add-on. This is a no-brainer to use, its native to Salesforce, easy to configure, customers love filling them out, and easy to report on the results.
Salesforce Architect, BACA Systems
Great Product and Service
I love that the app is native to Salesforce and works solely with Salesforce. I've used other more expensive survey tools and it was difficult to configure the way I needed. Being native, Simple Survey allowed me to configure and establish workflows how I needed them. Overall I love the product. The service by support is also great!
CRM Systems & Integrations Manager/Certified Advanced Administrator, B2W Software
Get started today
Talk with a specialist about the advantages of Simple Survey, and see it live in action.