Simple Survey for Salesforce®

Capturing the voice of your customer is essential in delivering a better customer experience. Collect customer feedback in real-time with 1-click transactional surveys.

See how your customer service ranks: Take our SES assessment to see how you score on your customer service experience.
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Improve the customer experience
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Innovate your products and services
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Increase your Net Promoter Score®

No integration required

As a 100% native app, your survey data resides directly in Salesforce. Surveys can be related to Cases, Contacts, Leads, and your custom objects for increased visibility throughout the organization. It's time to create a 360° view of the customer.

Simple Survey for Salesforce seamlessly works with all of your existing business processes, workflows, and automation rules. You can build upon Simple Survey with all of the platform features you've come to know and love.

Turnkey and customizable.

100% native to Salesforce.

Keep surveys short and response rates high

No one likes taking long, time-consuming surveys filled with unnecessary questions. Simple Survey makes this easy by allowing surveys to be personalized for each customer.

As a survey is answered, Simple Survey’s skip logic feature can hide questions that are unrelated to the customer’s experience, keeping surveys brief and capturing only relevant feedback.

Still experiencing survey abandonment? Simple Survey has you covered.

Just 1-click and a survey response is captured in Salesforce. Additionally, partial responses are captured along the way.

Meet your customers where they're at

Build customer loyalty by capturing feedback throughout the customer journey. From events, to customer support, or sales follow up, Simple Survey provides you with a better way of measuring customer satisfaction.

Transactional surveys increase response rates because surveys are sent while your product or service is top of mind and responses are recorded into Salesforce in real-time. Increase responsiveness by choosing to have a survey sent immediately when closing cases. Proactively notify managers when a survey score indicates a customer's dissatisfaction. Use survey feedback to coach your employees.

Measure Net Promoter Score™ (NPS) in Salesforce

Growing organizations use NPS as a key metric to gauge customer satisfaction on products and services—and measure customer experience overall. With Simple Survey, you can implement Net Promoter System with Salesforce natively.

Use a native Salesforce survey tool to increase your Net Promoter Score, innovate your products and services, and improve the customer experience.

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Brandable, mobile-friendly templates
Put your logo front and center in a mobile friendly email, and customize the survey landing page to match your corporate colors.

Simple Survey comes packaged with an editable email template and landing page.
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Your choice of survey format
• Net Promoter Score (NPS)
• Customer Satisfaction (CSat)
• Thumbs Up/Down
• Questionnaire
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Responses are captured in Salesforce immediately
When a customer takes your survey by clicking a link in the email, their response is instantly captured in Salesforce. No more issues with abandoned surveys.

They're then directed to a mobile-friendly page where they can provide more information that gets appended to the existing survey record in Salesforce.
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Supports custom questions
You can collect more feedback from your customers by asking them to answer additional questions, such as "Why did you provide that rating?"

Create custom questions for different kinds of surveys.
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Eliminate survey fatigue
Over-surveying your customers is a surefire way to frustrate them and reduce your survey response rates. Simple Survey has functionality built in to eliminate survey fatigue. You can choose when and how often surveys are automatically sent.
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Analytics included
Simple Survey comes packaged with pre-built reports and a dashboard. Measure customer service right within Salesforce and use your data to coach your employees.
Fast time-to-resolution

No one likes to wait for problems to get fixed. Our R&D team has a track record of fixing bugs quickly, so in the rare event you do encounter a bug, you can rely on us to prioritize and resolve the issue. This is one of many benefits of a turnkey AppExchange app from a vendor you can trust. Our current bugfix time-to-resolution for Simple Survey is just 15.31 hours. (How does that compare to your other vendors or internal resources?)

What our clients are saying:

"Simple and easy-to-setup native Survey app"

I'm impressed by the level of details provided in the instructions and documentations for the initial setup. The Survey Template Builder is an elegant tool simplifies the process of creating surveys with different question sets. The customer support team was great too. All in all, it was a great experience with implementing this app for our business.

Kevin Hsieh
Business Systems Analyst,
Cepheid

"Very efficient Survey app"

Great and easy to setup & use. We're using it through campaign's workflow and it really helps us to collect user feedback, especially thanks to the 1-click rate system which allows users to respond directly from the email received. Vicasso's support is great and answer quickly. A must-have for anybody looking for a Survey app.

Pierre-Eric Marez
Optimization Technologist,
TFO Media Group

"Stellar app, even better support"

This app was incredibly easy to install and set up. We achieved basic functionality in less than a few hours and could've left it there without issues. Impressed, we then wanted to integrate some of our own website landing pages into our surveys and contracted Vicasso's team to assist with this custom work. We asked them to rush the job (over Christmas no less) so we could be fully live before 1/1/2018. This Vicasso team's solution was ready before then and when we launched everything went perfectly.

Nick Frates
Jr. Systems Admin,
Anderson Business Advisors

"Really happy with our decision"

Simple Survey was so easy to get up and running! I had a million questions (new admin!), but the team at Vicasso was happy to help and answer them all.

Jessica Jones
Sales Operations,
Buildingreports.com
Trusted by organizations of all sizes

Built entirely on the Salesforce platform. 100% native.

With 100% native apps for Salesforce, you can customize and build upon them with all of the platform features you know and love, including reports and analytics, automation and workflows, business rules, etc.

Transform your organization with Simple Survey for Salesforce.

Starting at $12 USD per user per month.

$2,880 annual contract minimum. Contact us to discuss pricing details for Service Experience Suite, bundling, volume, and term. Try our free 14-day trial today.

See it in action