Flags update automatically in the background while your agents focus on delighting your customers. You can set up business rules that control when flags are set and cleared, based on activities by your customer and support team.
Case Flags aging speeds offer flexibility to support different prioritization needs, allowing you to create different flag aging speeds based on status, priority, record-type, or other related field values in the case. Since the app is 100% native, your Salesforce Admin can create advanced automation using Flow, Process Builder, or Workflow rules that extend and enhance your support operations.
Give your agents the tool they need to prioritize their day so that all of your customers receive fast, friendly service—all the time.