Case Flags: Three Ways to Improve Responsiveness

Aug 3, 2023 1:00 PM
Recorded Live
Aug 3, 2023 1:00 PM


Use Case Flags to prevent cases from slipping through the cracks:

  1. (New) Built-in Follow-up Processes ensure consistent prioritization of cases throughout the entire case lifecycle
  2. A “Unified View” enables agents to see multiple list views of cases in a single component
  3. Switchboard empowers service managers to quickly (re)balance case workloads

Hosted by Product Manager Megan Tesch and Director of Product Howard Yermish.
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Presented By...

Photo of Howard Yermish, Director of Product at Vicasso
Howard Yermish, Director of Product
Photo of Megan Tesch, Product Manager at Vicasso
Megan Tesch, Product Manager