Case Flags: Three Ways to Improve Responsiveness

Aug 3, 2023 1:00 PM
ET
Aug 3, 2023 1:00 PM
ET

About

Use Case Flags to prevent cases from slipping through the cracks:

  1. (New) Built-in Follow-up Processes ensure consistent prioritization of cases throughout the entire case lifecycle
  2. A “Unified View” enables agents to see multiple list views of cases in a single component
  3. Switchboard empowers service managers to quickly (re)balance case workloads

Hosted by Product Manager Megan Tesch and Director of Product Howard Yermish.
Watch the video on our YouTube page.

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Photo of Howard Yermish, Director of Product at Vicasso
Howard Yermish, Director of Product
Photo of Megan Tesch, Product Manager at Vicasso
Megan Tesch, Product Manager