Use Case Flags to prevent cases from slipping through the cracks:
- (New) Built-in Follow-up Processes ensure consistent prioritization of cases throughout the entire case lifecycle
- A “Unified View” enables agents to see multiple list views of cases in a single component
- Switchboard empowers service managers to quickly (re)balance case workloads
Hosted by Product Manager Megan Tesch and Director of Product Howard Yermish.
Watch the video on our YouTube page.