How do you ensure your support team is getting the most out of Salesforce? Your hope is to fully leverage the CRM to reduce the cost of service, manage high support volume for your team, and possibly utilize your support team as a revenue source. Even with the disruption of COVID-19, organizations are still forging ahead to re-evaluate their priorities. The customer experience is your differentiator and you want to prove you're up for the challenge to keep your team motivated during this time.
We'll look at ways to manage high support volume by keeping your team’s responsiveness to your customers using Salesforce. Additionally, we’ll look at keeping the cost of service down by handling widespread customer issues that affect your team’s utilization. Finally, maintaining customer feedback helps turn your support team into a selling point to expand revenue in 2020. We’ll be looking at updates that will increase your team’s app adoption and improve the overall service experience.
Howard Yermish
Director, Product, Internet Creations
Joe Reale
Product Manager, Internet Creations
Peter Chmiel
Senior Product Manager
