Vicasso's on tour for the month of May!
Chat with us to find out how we can help you reduce service costs and restore 8 hours of productivity per support agent, per week.
Meet Vicasso at MidAtlantic Dreamin' at the City Winery in Philly. See us at the Demo Jam!
Meet Vicasso at Tahoe Dreamin' in South Lake Tahoe. See us at the Demo Jam!
Meet Vicasso at Agentforce World Tour NYC.
Looking for ways to save on service costs? Stop by our booth at any of these three events to find out how we can help.
Never Let a Case Slip Through the Cracks
Is your service team drowning in Salesforce cases, constantly chasing KPIs or apologizing for slow service?
You're not alone.
Many customer service teams face similar challenges:
- Case overload – Agents lost in endless lists, unsure what to tackle next
- Decision fatigue – Wasting time figuring out priorities instead of solving issues
- Slow response times – Customers waiting too long, leading to dissatisfaction
Customers expect fast service, so you need a way to keep agents moving at the speed of life.
But agents waste valuable time when they have to search through lists, records, and descriptions just to determine their step. The inefficiency causes delays that impact customers who are left waiting and become frustrated with slow service.
It’s time for a smarter, faster way to manage caseloads.
Introducing Case Flags:
Automated Visual Case Prioritization System
Case Flags brings clarity and speed to case management in Salesforce. This 100% native Salesforce app is trusted by high-performing service organizations like Google, Johnson Controls, Rentokil, Teamworks, Credera, EmployDrive, and more.
With Case Flags, you can:
- Automatically prioritize cases: Color-coded flags guide agents to the most important cases instantly
- Eliminate decision fatigue: Agents always know what to tackle next, no more guesswork
- Improve responsiveness: Resolve cases faster, meet SLAs, and reduce backlog stress
- Boost customer satisfaction: Improve CSAT, NPS, and keep customers happy
- Measure performance trends: Spot bottlenecks, track progress, and optimize workflows
Ready to Solve Case Prioritization Once and for All?
Whether you’re a customer service leader launching a 2025 initiative, a support manager in a new role, or an “accidental admin” wrestling with Salesforce automation, a session with Vicasso will help you create your most powerful service optimizations in 2025.
Vicasso is an official Salesforce Partner exclusively focused on empowering companies to optimize service operations. All we do is build Salesforce apps that improve case management. All we do is help companies deliver world-class service.
