Customer Service is Expensive
This Dreamforce, visit booth #124 to see how AI can restore 3.5 hours of productivity per agent per week.

Why visit Vicasso at booth #124 at Dreamforce:

and I can help you
restore 3.5 hours of
productivity per
week per agent.
Didn't see us at Dreamforce?
Customer service challenges are wasting time and money.






How can I reduce my cost of service?
Effectively prioritize agent caseload
Color-coded priority flags update automatically in the background, letting your agents know who and what to respond to first. You can set up business rules that control when flags are set and cleared, based on activities by your customer and support team.
Our app allows you to have different support levels, entitlements, or SLAs for specific accounts, so that you no longer have to worry about dealing with SLA violations.
Who has the most bandwidth to work on a new case? Balance agent workload fairly and efficiently, allowing you to build trust with your support team.
At a glance, your customer service agents can effortlessly see cases that require attention. With color-coded flags, they'll always know who to respond to first.
Automate low-value
tasks
Agents who have instant access to the files they need to work a case can respond and resolve cases quicker. Keep your cases, email messages, and accounts clear of clutter so your agents can stop wasting time digging around for important files.
Removing images like social icons from email signatures that are clogging up your org will give you access to more storage and avoid additional Salesforce storage costs.
Ever hear the saying “a cluttered desk is a cluttered mind?” Well, that applies to your Salesforce org as well. Support cases are often littered with images like social media icons and logos pulled from customer’s email signatures. Keep your cases, email messages, and accounts clear of clutter by detecting & removing irrelevant and duplicate files.
Review the entire lifecycle of a case from open to close—and everything in between. How much time was the case in each status? Who owned the case, and for how long? Get the answers you need to address what happened during the support process.
Thanks for a great Dreamforce

Founder
Sales
Product
Partnerships
Marketing
Advisor
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