Case Flags uses intuitive, color-coded indicators to automatically prioritize cases. At a glance, service reps know exactly which case to handle next, boosting speed, accountability, and confidence. No more cherry-picking.

Forget digging through email threads or switching pages. Email to Case Premium delivers every interaction in a clean, chronological view. Agents see the full story at a glance, cutting research time and accelerating resolutions.

Unrelated issues in a single case create confusion and inflate resolution times. Case Split enforces a “one issue per case” approach that removes confusion, sharpens KPIs, and keeps agents focused on solving faster.

Cluttered related lists on cases slows down service reps. Searching for the right file among irrelevant social media icons and logos is like finding a needle in a haystack. Our AI-powered app, File Slayer, automatically removes this useless clutter, enabling service reps to work faster.

Slow responses drive churn. Our prioritization and case organization tools helped B2W slash initial response time by 46%. No one likes to wait.

Missed SLAs cost more than penalties; they cost trust. Our apps allow you to have different support levels and processes for different types of accounts, so that you meet obligations consistently and keep customers loyal.

Get real-time data to track satisfaction trends, spot risks early, and deliver the proactive service that keeps accounts growing. All within the context of where your agents already work. Simple Survey is 100% native to Salesforce, no integration required.

Make every interaction count. Retain customers with world-class service. Track case life cycle metrics and feedback to identify areas for improvement. Deliver the kind of service that drives renewals and expansions. A great customer experience starts with a great employee experience.

Case Merge Premium automatically detects and [automatically] merges duplicates, up to nine at a time compared to the out-of-box limit of three. Less redundancy, more efficiency.

New hires get productive faster with simplified workflows and intuitive visual prioritization, shrinking the cost of onboarding.

Every extra click adds up. Using Email to Case Premium, one customer improved first contact resolution by 78% and another and another reduced cost-per-case from $10 to under $4.

Grow without hiring sprees. Streamlined processes and productivity boosts helped OwnBackup support 100%+ YoY growth without adding agents.