Fire Up Agent Productivity
Why you should be fired up about visiting the Vicasso booth at Dreamforce:
Did you miss us at Dreamforce?
Book a demo now.Customer service challenges are wasting time and money.
How can I fuel service profitability?
There are two parts to service profitability: revenue and expenses. A customer support team is profitable if its revenue exceeds its expenses. So, how can a customer service team fuel revenue while extinguishing costs?
Decrease service costs
Agents who have instant access to the information they need to work a case can respond and resolve cases quicker. Add visibility to your case management process so don't need an inflated customer service team, and you can do more with less.
How do your customer service managers know which case to assign next? A well-defined customer support process empowers agents to work on the right cases at the right time. If your workflows lack intent, they can cause productivity hurdles.
Ever hear the saying “a cluttered desk is a cluttered mind?” Well, that applies to your Salesforce org as well. Support cases are often littered with images like social media icons and logos pulled from customer’s email signatures. Keep your cases, email messages, and accounts clear of clutter by detecting & removing irrelevant and duplicate files.
Customer churn decreases as your SLA violations decrease. Our apps allow you to have different support levels, entitlements, or SLAs for specific accounts, so that you no longer have to worry about dealing with SLA violations.
Increase service revenue
When agents can process customer information in fewer clicks, they gain more time to foster relationships and suggest additional solutions. Using pre-built product-specific responses and branded templates, agents don’t have to think of language for cross-sell and upsell motions. Instead, they can quickly deliver personalized service and tailored product recommendations.
Make service speed and quality a competitive advantage. Enable salespeople to loop in specialized agents automatically, rather than wasting time on low-value tasks like case creation. Provide customer success managers actionable insights from service history and NPS scores. Expand your database by auto-creating new leads and contacts from service interactions that may impact deals. Even your sales organization benefits from fast, high-quality service.
Retain customers with personalized, proactive service. Track case life cycle metrics and feedback to identify areas for improvement. Set custom SLAs for high-value accounts. Prevent slow, low-quality service from causing churn. Consistently deliver value that drives account growth and repeat business.
Deliver service that's faster, more helpful, and more human. From quicker initial responses to real-time customer feedback, create experiences customers rave about. World-class service encourages positive online reviews, contributing to customer acquisition and sales.
Vicasso at Dreamforce 2024
Add a reminder to your calendar to visit Vicasso at booth #507
No pressure and no strings attached. Here's a calendar event so you remember to come talk to us.
