Agents who have instant access to the files they need to work a case can respond and resolve cases quicker. Keep your cases, email messages, and accounts clear of clutter so your agents can stop wasting time digging around for important files.

Removing images like social icons from email signatures that are clogging up your org will give you access to more storage and avoid additional Salesforce storage costs.

Ever hear the saying “a cluttered desk is a cluttered mind?” Well, that applies to your Salesforce org as well. Support cases are often littered with images like social media icons and logos pulled from customer’s email signatures. Keep your cases, email messages, and accounts clear of clutter by detecting & removing irrelevant and duplicate files. 

Review the entire lifecycle of a case from open to close—and everything in between. How much time was the case in each status? Who owned the case, and for how long? Get the answers you need to address what happened during the support process.