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Get ready to get fired up at Dreamforce 2024!

Customer Service is Expensive

Our case management apps save time and money.

This Dreamforce, visit booth #124 to see how AI can restore 3.5 hours of productivity per agent per week.

Why visit Vicasso at Dreamforce:

dangerous
Stop cases from slipping through the cracks
paid
Reduce your organization's cost of service
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Win special swag on our prize wheel

Can't wait to see us at Dreamforce?

Schedule a demo to learn how our case management apps can help you save time and money.
Yes, I'd like to book a demo!

Customer service challenges are wasting time and money.

Clogged Case Funnel. Slow initial response times. Lengthy case handle times. Duplicate cases.
Clunky Support Processes. Too many steps for case resolution. Overleveraged support agents. No automation (low value, manual tasks).
Case Management Road Blocks. Ineffective case prioritization. Unwanted attachments in cases. Outdated in-house processes.
Clogged Case Funnel. Slow initial response times. Lengthy case handle times. Duplicate cases.
Clunky Support Processes. Too many steps for case resolution. Overleveraged support agents. No automation (low value, manual tasks).
Case Management Road Blocks. Ineffective case prioritization. Unwanted attachments in cases. Outdated in-house processes.

How can I reduce my cost of service?

Effectively prioritize agent caseload

Improve initial response time

Color-coded priority flags update automatically in the background, letting your agents know who and what to respond to first. You can set up business rules that control when flags are set and cleared, based on activities by your customer and support team.

Prevent SLA violations

Our app allows you to have different support levels, entitlements, or SLAs for specific accounts, so that you no longer have to worry about dealing with SLA violations.

Seamlessly (re)assign workload

Who has the most bandwidth to work on a new case? Balance agent workload fairly and efficiently, allowing you to build trust with your support team.

Deliver faster service

At a glance, your customer service agents can effortlessly see cases that require attention. With color-coded flags, they'll always know who to respond to first.

Automate low-value
tasks

Improve agent productivity & focus

Agents who have instant access to the files they need to work a case can respond and resolve cases quicker. Keep your cases, email messages, and accounts clear of clutter so your agents can stop wasting time digging around for important files.

Reduce your Salesforce storage cost

Removing images like social icons from email signatures that are clogging up your org will give you access to more storage and avoid additional Salesforce storage costs.

Declutter your org

Ever hear the saying “a cluttered desk is a cluttered mind?” Well, that applies to your Salesforce org as well. Support cases are often littered with images like social media icons and logos pulled from customer’s email signatures. Keep your cases, email messages, and accounts clear of clutter by detecting & removing irrelevant and duplicate files. 

Get real-time data of support team performance

Review the entire lifecycle of a case from open to close—and everything in between. How much time was the case in each status? Who owned the case, and for how long? Get the answers you need to address what happened during the support process.

Thanks for a great Dreamforce

Photos of the Vicasso employees who are attemding Dreamforce 2023 with mystery guest.
Chad Meyer
Founder
George Guhr
Sales
Howard Yermish
Product
Ketly Dorelus
Partnerships
Sam Humes
Marketing
Seth English
Advisor
Mystery Guest
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map of Dreamforce campground with Vicasso's booth #124 highlighted.

Customer acquisition is 5-25X more expensive than customer retention.

Don't let a waiting customer become an ex-customer.

Stop wasting time and waste money.

Make your agents and customers (and your CFO) love you.