Identifying duplicates is simple
At a glance, agents can quickly see if there are duplicate cases in Salesforce. There's a noticeable indicator on the case to let agents know there are duplicates. You'll never have multiple agents unintentionally working the same issue again.
Team leaders and authorized users get an org-wide view of duplicates from one single place with the Duplicate Case Utility Bar component. Save time by quickly resolving or dismissing duplicates.
If needed, quickly unmerge cases with a click of a button.