Transforming Your Service Experience Part 2: Building Customer Relationships through Personalization

Sep 19, 2019 6:00 AM
Recorded Live
Sep 19, 2019 6:00 AM


Transforming your Service Experience is a four-part series will focus on what you can do to deliver the perfect customer experience and keep up to the demands of the connected customer. Topics include identifying the needs in your support processes, treating every customer like a priority, personalizing and communicating to build customer relationships, and capturing the voice of the customer to improve your business.

Join us for Part 2: "Building Customer Relationships Through Personalization." Customers have many options when it comes to choosing their products. What makes your company stand out? They expect personalized experiences that add value beyond standard customer service options.

Get best practices on how to help your team best support customers through personalized experiences in our next webinar.

What you'll learn

  • Why building relationships doesn’t “just happen”
  • How to shift focus from time-to-resolve to KPIs that show a bigger picture
  • Ways that Salesforce can give agents the flexibility to give accurate support and add a human touch to their interactions

Personalization to Build Customer Relationships

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Presented By...

Meet Our Speaker

Howard Yermish
Director, Product, Internet Creations

Meet Our Speaker

Jenny Dempsey
Customer Experience Manager, Number Barn