Transforming Your Service Experience Part 3: Make Every Customer First Priority

Oct 1, 2019 6:00 AM
ET
Recorded Live
Oct 1, 2019 6:00 AM
ET

About

Transforming your Service Experience is a four-part series will focus on what you can do to deliver the perfect customer experience and keep up to the demands of the connected customer. Topics include identifying the needs in your support processes, treating every customer like a priority, personalizing and communicating to build customer relationships, and capturing the voice of the customer to improve your business.

Join us for Part 3: "How to Make Every Customer First Priority". Responsiveness is the first thing a customer notices about your company and is perhaps the most important part of the customer service experience. However, responsiveness is more than mere speed. We’ll talk with two customers to learn how they’re working to move beyond “first in, first out” and what you can do to prevent your support processes from turning into a tennis match.

What you'll learn

  • Understand What Hurts Responsiveness
  • The Impact of Responsiveness on KPIs
  • Steps to Move Beyond First In, First Out

Make Every Customer First Priority

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Presented By...

Meet Our Speaker

Jeff Graff
VP of Customer Success, MSC Software


Meet Our Speaker

Andy Roelther
Director of Customer & Order Administration, Integrated DNA Technologies


Meet Our Speaker

Adrienne Lieberman
Product Marketing Manager, Internet Creations


Meet Our Speaker

Howard Yermish
Director, Product, Internet Creations