Transforming Your Service Experience Part 4: Leveraging Customer Feedback

Oct 31, 2019 7:00 AM
Recorded Live
Oct 31, 2019 7:00 AM


Transforming your Service Experience is a four-part series will focus on what you can do to deliver the perfect customer experience and keep up to the demands of the connected customer.

Feedback is invaluable to every aspect of the service experience. It provides an opportunity for actionable data that can apply to every aspect of your business: improving people, processes, and your technologies.

In the final chapter of our 4-part series, we’ll talk to customer experience experts, Annette Franz, CEO & founder of CX Journey Inc., and Matt Dixon, Chief Product & Research Officer at Tethr, to learn how you can leverage customer feedback to meet your customers' expanding needs.

Leveraging Customer Feedback

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Presented By...

Meet Our Speaker

Annette Franz
Founder & CEO, CX Journey Inc.

Meet Our Speaker

Matt Dixon
Chief Product & Research Officer, Tethr

Meet Our Speaker

Stephanie Ramos
Event Manager, Internet Creations

Meet Our Speaker

Howard Yermish
Director, Product, Internet Creations