This is part one of our four-part series: "Transforming Your Service Experience." Learn how you can deliver the perfect customer experience and keep up to the demands of the connected customer; identify the needs in your support processes, treat every customer like a priority, how personalizing and communicating can build customer relationships, and capturing the voice of the customer to improve your business.
Watch part one: "Proactive vs Reactive Support to Drive Success". In this discussion, we examine how to identify needs in your support team; and look at how proactive and reactive support teams work together to prevent issues before they happen and get them to the right teams fast when they do. Our experts include iCIMS' Director of Technical Services, Kyle Young and Associate Director, Customer Success, Jenna McLaughlin.
Howard Yermish
Director, Product, Internet Creations
Jenna McLaughlin
Associate Director, Customer Success, iCIMS
Kyle Young
Director, Customer Support, iCIMS
