Salesforce Automation

Articles

3 Native Salesforce Apps to Save Your Service Costs

There are day-to-day administrative tasks costing your support agents time, and therefore costing you money. But simply knowing there are proverbial leaks in your lifeboat isn’t enough. What can you do to plug the leaks and start saving on service costs? Here are 3 apps built within the Salesforce ecosystem that can save your customer service team time and money.

Salesforce Flow to replace Workflow Rules & Process Builders

Starting with the Winter ‘23 release you will no longer be able to create new Process Builders or Workflow Rules.

Client Success Stories

No items found.

Webinars and Events

Dreamforce Preview: How AI & Automation Can Fire Up Agent Productivity

The Vicasso Product team will outline ways to use AI and automation in your Salesforce customer support processes to fire up agent productivity.