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A window treatment retailer gained a clear view of response priority across both customers and third-party installers.
A window treatment retailer moved its support operation from an inbox-based tool into Service Cloud.
With cases arriving from both end customers and third-party installers, the team had no clear view of who needed a response first. Cases were slipping, and negative reviews from both audiences followed.
Case Flags surfaces response priority across both audiences so nothing sits unanswered.
Case Merge Premium with AutoMerge removes the duplicates that made the queue harder to read.
Walk through this with someone who has set it up for a support org your size.
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