Top 3 Case Management Challenges & The Game You Don't Want To Win

Vicasso's Service Challenges Bingo at Dreamforce 2025 revealed the top three service challenges we heard. And our apps solve for them!

Image of two Vicasso employees who have a discussion about the 5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud.

March 17, 2025

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

November 18, 2024

Salesforce Cases: How To Improve Initial Response Time by 46%+

illustration of businessman talking to an AI-like robot helping with multiple things, coming from a mobile phone.

September 13, 2024

Agentforce Service Agents: How AI Transforms Two of Three Key Service Inquiries Today

woman holding up both hands, balancing the text "CSAT" on the left and "NPS" on the right. The image has an overall blue to purple gradient tonality.

May 29, 2024

Decoding CSAT vs. NPS: Mastering the Art of Customer Insight

image of business people from the shoulders down shaking hands. The image has a blue to purple gradient overlay.

December 22, 2023

Texas Partners Bank Uses 4 Vicasso Apps to Build Stronger Customer Relationships

Image of a lightbulb with a glowing dollar sign as the filament. Glowing lines flow through the bottom of the image and the background has line line drawings of clouds connected with lines. The color of the image is blue and purple gradients.

November 7, 2023

3 Native Salesforce Apps to Save Your Service Costs