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February 15, 2023

Poor Response Time: The Customer Service Experience Killer

If a customer is contacting you for help, chances are, they’re already frustrated. Making customers wait for help compounds an already disappointing customer experience. Improving customer service response time can reduce customer resentment and increase customer loyalty.

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Zendesk users: Is it time to consider Salesforce Service Cloud?
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November 1, 2022
The secret to workday bliss in Salesforce Service Cloud
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November 1, 2022
The Fourth Industrial Revolution and the Future of Customer Service
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