Top 3 Case Management Challenges & The Game You Don't Want To Win

Vicasso's Service Challenges Bingo at Dreamforce 2025 revealed the top three service challenges we heard. And our apps solve for them!

Vicasso's Service Challenges Bingo at Dreamforce 2025 revealed the top three service challenges we heard. And our apps solve for them!

Discover how Agentforce Service Agents, powered by AI and LLMs, are transforming customer service in Salesforce.

September 13, 2024

Agentforce Service Agents: How AI Transforms Two of Three Key Service Inquiries Today

Most support leaders tolerate inefficiencies in the case management process. But how do you know when you need to make changes?

October 12, 2023

5 Hidden Costs in the Customer Service Process

5 questions to help decided whether to build or buy a Salesforce app.

May 3, 2023

Should You Build or Buy a Salesforce App? 5 Questions to Help You Decide

How to reduce friction and deliver better service.

October 25, 2022

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

As a response to the pandemic, businesses across the world are rolling out continuity plans while trying to effectively utilize resources and manage remote teams.

October 25, 2022

Not Business as Usual – How to Adapt and Support Your Customers Right Now

Dreamforce is right around the corner so we’ve compiled a list of our favorite tips from Dreamforce pros on how to get the most out of this epic event.

September 14, 2022

Dreamforce 2023: A Survival Guide for Success