Enrich Your Agent Experience: Rich Text is Here for Email to Case Premium

Looking for clearer and more seamless communication on cases in Salesforce? Our latest enhancement to Email to Case Premium will transform your agent experience: rich text comments are now fully visible in Timeline!

Discover how Agentforce Service Agents, powered by AI and LLMs, are transforming customer service in Salesforce.

September 13, 2024

Agentforce Service Agents: How AI Transforms Two of Three Key Service Inquiries Today

Most support leaders tolerate inefficiencies in the case management process. But how do you know when you need to make changes?

October 12, 2023

5 Hidden Costs in the Customer Service Process

5 questions to help decided whether to build or buy a Salesforce app.

May 3, 2023

Should You Build or Buy a Salesforce App? 5 Questions to Help You Decide

How to reduce friction and deliver better service.

October 25, 2022

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

As a response to the pandemic, businesses across the world are rolling out continuity plans while trying to effectively utilize resources and manage remote teams.