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April 22, 2025

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Improve your Salesforce Service Cloud case page layout! Learn 5 easy steps for support teams to build a clean, efficient, and effective layout.

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Improve your Salesforce Service Cloud case page layout! Learn 5 easy steps for support teams to build a clean, efficient, and effective layout.
Discover how Agentforce Service Agents, powered by AI and LLMs, are transforming customer service in Salesforce.
September 13, 2024

Agentforce Service Agents: How AI Transforms Two of Three Key Service Inquiries Today

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Most support leaders tolerate inefficiencies in the case management process. But how do you know when you need to make changes?
October 12, 2023

5 Hidden Costs in the Customer Service Process

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5 questions to help decided whether to build or buy a Salesforce app.
May 3, 2023

Should You Build or Buy a Salesforce App? 5 Questions to Help You Decide

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How to reduce friction and deliver better service.
October 25, 2022

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

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As a response to the pandemic, businesses across the world are rolling out continuity plans while trying to effectively utilize resources and manage remote teams.
October 25, 2022

Not Business as Usual – How to Adapt and Support Your Customers Right Now

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Dreamforce is right around the corner so we’ve compiled a list of our favorite tips from Dreamforce pros on how to get the most out of this epic event.
September 14, 2022

Dreamforce 2023: A Survival Guide for Success

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