AI

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Top 3 Case Management Challenges & The Game You Don't Want To Win

Vicasso's Service Challenges Bingo at Dreamforce 2025 revealed the top three service challenges we heard. And our apps solve for them!

Agentforce Service Agents: How AI Transforms Two of Three Key Service Inquiries Today

Discover how Agentforce Service Agents, powered by AI and LLMs, are transforming customer service in Salesforce.

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