CSAT or NPS? Make informed decisions about customer feedback: Unlock customer insights and boost loyalty with the right feedback strategy.
Customer service professionals often find themselves viewed as a necessary expense rather than a strategic asset. But what if we told you that customer service could be transformed from a cost center into a revenue generator? Let’s explore how we can shift this perception and unlock the true potential of our team.
There are day-to-day administrative tasks costing your support agents time, and therefore costing you money. But simply knowing there are proverbial leaks in your lifeboat isn’t enough. What can you do to plug the leaks and start saving on service costs? Here are 3 apps built within the Salesforce ecosystem that can save your customer service team time and money.
