Adding four apps to a petrochemical support operation

A petrochemical manufacturer's support process included manual work that did not need to be manual: locating files inside Salesforce cases, and splitting cases when customers introduced new issues partway through.

The team also had no formal feedback collection process, which left management without a way to measure whether any change improved anything.

File Slayer removes unnecessary attachments, Case Split separates issues introduced mid-case, Case Flags supports prioritization, and Simple Survey collects structured feedback that management can report on.