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A transportation and logistics company automated attachment cleanup for a 50-person Salesforce support team fielding roughly 10,000 emails a day across more than 40 shared inboxes.
A 50-person support team estimated it was losing more than three hours a week per agent to files that had nothing to do with the case in front of them.
The team fielded roughly 10,000 emails a day across more than 40 shared inboxes in Salesforce, and cases running five or six messages deep picked up clutter fast. At about 40 case interactions a day per agent, that lost time added up across the whole desk.
File Slayer identifies attachments that do not belong on a case and keeps them out of the file list agents see.
Fifty agents now work from cleaner case files without sorting manually.
Walk through this with someone who has set it up for a support org your size.
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