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A molecular diagnostics company removed the duplicate and irrelevant files that were slowing its support team down.
A molecular diagnostics company wanted more efficient case management, and its support team was working around a large volume of files in its Salesforce org.
Repeated social media banners in case communications were the most persistent problem. Agents sorted through them on every case to reach the attachments that were actually relevant.
File Slayer removes duplicate files automatically and identifies irrelevant files using a confidence score of 99 percent or higher, which keeps case communications clean and reduces storage consumption.
The support team increased efficiency and productivity by removing the need to sort through unnecessary files on each case.
Walk through this with someone who has set it up for a support org your size.
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