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A coatings manufacturer cut the 44 clicks required to send an email response and removed the need for agents to keep a separate email client open.
A coatings manufacturer consolidated support into Salesforce and brought roughly 42,000 cases into the system.
Composing an email response took 44 clicks. Attachment clutter was a large part of it, because agents opened each file to work out what it was. The team also kept a separate email client open on a third monitor to follow the back and forth of each conversation, which meant working across screens all day.
File Slayer removes unnecessary files so agents no longer open each attachment to identify it.
Case Flags tracks the state of each conversation and removes the need for agents to update case status manually or keep a separate inbox open for reference.
Walk through this with someone who has set it up for a support org your size.
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