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A sensors and controls manufacturer addressed duplicate cases, attachment clutter, and case prioritization together, in an operation where 30 percent of cases took longer than a week to close.
A sensors and controls manufacturer had email loops and threads opening duplicate cases, logo files cluttering attachments and consuming Salesforce storage, and no way to get agents to the important cases first.
Roughly a fifth of agent time went to cleaning up cases rather than resolving them, and 30 percent of cases took longer than a week to close.
Email to Case Premium handles customers replying to old cases with new issues, and lets employees open cases by forwarding customer email into Salesforce.
File Slayer reduces attachment clutter. Case Flags supports prioritization and faster response. Case Merge Premium merges duplicate cases without discarding information from either one.
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