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A pricing software company gave leaders reporting on agent performance and product satisfaction to guide decisions.
Leadership at a pricing software company wanted to track and report on support agent performance and on overall product satisfaction, and had no instrumentation for either in Salesforce.
Decisions about the support organization were being made without feedback data to inform them.
Simple Survey triggers a survey automatically when a case closes, reports on the responses, and applies controls that prevent over-surveying the same customer.
The feedback program gave leaders customer insight on support team performance and product satisfaction scores.
Walk through this with someone who has set it up for a support org your size.
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