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A cloud storage provider reduced duplicate reconciliation from as long as five hours to a single action.
A cloud storage provider regularly received two Salesforce cases for the same issue from two people at the same customer, filed roughly fifteen minutes apart.
Reconciling one of those pairs took anywhere from 45 minutes to five hours, because notes and context had to be moved carefully in both directions so nothing was lost.
Case Merge Premium merges the pair on one button and carries notes between the cases in both directions, which was the requirement that ruled out a custom build.
Walk through this with someone who has set it up for a support org your size.
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