If a customer is contacting you for help, chances are, they’re already frustrated. Making customers wait for help compounds an already disappointing customer experience. Improving customer service response time can reduce customer resentment and increase customer loyalty.
Read MoreGet quick tips to solve common problems.
Save time and improve data quality on cases by editing fields while merging cases with Case Merge Premium.
Let your sales team forward client support requests into Salesforce with Forward to Case for Email to Case Premium.
Improve responsiveness to high-priority issues with custom aging speeds for Case Flags.
Improve response rates and data quality by shortening surveys with Skip Logic for Simple Survey.
Manage team workload and reassign priority issues with the Switchboard for Case Flags.