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Help Your Support Team Deliver Faster Service Using Case Flags

Making the workday better for your customer service team has never been easier than with Case Flags for Salesforce, where managers and end-users all benefit from a clear view of their workload. Product Director Howard Yermish and Product Manager Thais Pedroso walk you through the ins and outs of Case Flags in their latest Live Stream. 

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Image of two happy customer service agents wearing headphones with mics, sitting behind computer monitors very close in the foreground. They are giving each other a high-five.
Image of the Service Experience Suite icon. A circle separated into four different colored sections, with a white line-drawing icon in each section, representing the four pillars of Service Experience Suite.
October 31, 2022

Four Ways to Empower Your Agents to Create the Ultimate Customer Experience

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An illustration in tones of purple. black, and white. It shows a person holding a very large pencil next to a clipboard with check marks on it. Next to that is another person sitting on a box with a checkmark, holding a laptop, with a speech bubble that has five stars.
October 25, 2022

Personalize the Survey Experience to Protect Your Brand

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Illustration of a person sitting at a laptop with circles of communication around his head, as well as a lightbulb and five stars.
October 25, 2022

Proactive vs Reactive Customer Support

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Image of a mobile device with a survey from Vicasso on the screen. Text: Vicasso announces new release of Simple Survey App for Salesforce.
October 25, 2022

Vicasso Announces New Release of Simple Survey App for Salesforce

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Image of smiling customer service agent with headphones and mic. The picture is toned red to purple.
October 25, 2022

Build Trusted Customer Relationships Through Personalization

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Purple toned image with a hand pushing a customer service button from other available tiles.
October 25, 2022

Customers Expect More in 2020: How to Deliver Better Service and Stand Out

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Image of an ear from above, made up of people standing. Overlaid on the image is the word "Feedback" in purple.
October 25, 2022

What Are You Hearing? How to Improve the Feedback Experience

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Photograph, toned purple and pink in a gradient, of a Vicasso employee wearing a headset with microphone, looking happy.
October 25, 2022

Managing High Support Volume: 5 Essential Tips

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Illustration of three people working on laptops with a oversize laptop in the background. One person is sitting on the top of the laptop. There is a purple organic shape behind with gears and leaves and branches in the background.
October 25, 2022

Not Business as Usual – How to Adapt and Support Your Customers Right Now

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