AI agents handle tier 1.

Humans handle the rest.

Vicasso makes sure they can.

Vicasso makes sure they can.

Vicasso's 100% native Salesforce solutions fix case management operations and data.

Resolve cases faster, at lower cost, on cleaner data

What's slowing your service team down?

Your challenges

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Rising Cost-Per-Case
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Case Routing & Workload
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Case Data Quality
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Agentforce Service Adoption
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Low NPS® & CSAT
Every one of these shows up in your cost of service.

Our solutions

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Reduce cost-per-case on your highest-volume channel: email
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Intelligent case prioritization and SLA
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Automated case deduplication
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AI-ready case data and junk-free page layouts
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Closed-loop customer feedback
Every one of these saves you money.

Vicasso Accelerates Service

Slow service and dirty data have a price tag. Stop paying it.

Vicasso Portfolio

Six products. One mission: accelerate service.

Email to Case Premium

Keep objects clean and organized, including cases, email messages, and accounts.
Block files you don't need, like social media icons and email signature images.
Automatically block future instances of the same file. File Slayer even finds historic instances of blocked files and hides them.
Easily retrieve customer information with a decluttered case. Clean out files by filtering by size and created date.
Allow service reps to spend more time serving your customers and less time navigating files. Measure your team's adoption of the tool with real-time reports.
Operate from clean case data to keep your whole support team organized and on track. Managers have an org-wide view for easier file management.

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