Today customers expect quick, clear communications and this delivers that. There are also many more features and functions that are a huge value add. There are too many to list here but check out this product. Lastly the customer service from Vicasso is amazing, they listened then advised on how to best implement their amazing solution. Give it a try you will be amazed!

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Duplicate cases was a major challenge in our organisation. Case Merge Premium considerably improves on Salesforce's native merge feature. Our agents can merge from list views when cases are still assigned to a queue, merge up to 9 cases (instead of the standard 3), and can easily compare cases side-by-side to confirm that they are related before merging. Support is friendly, smart, and helpful. Recommended.

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File slayer has helped our customer care team filter out the noise of needless email signature attachments. Its offered a great productivity boost. On behalf of our agents and the customers they serve, thank you for this great product.

This app really helped us to keep all communication with our clients in one spot. It was easier and faster to address issues that were in Salesforce, since all the emails were accessible and in order. Also, it keeps all the people involved in the loop. Great add-on.

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We use Simple Survey for cases, work orders, opportunities and NPS. It was very easy to set up and we were up and running in a just a few hours. With some development work within Salesforce, we have average scores and a count of total surveys sent for each area so we have a clear picture of where we are succeeding or failing individual customers. Overall very happy with the product.

I have been using File Slayer for a few years and am very happy with it. It cleans up all the attachments we have to all our cases. In addition their customer service is outstanding and they are very helpful and responsive.