“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

We have been using Case Merge Premium for a few years, it has been working great!

Tina O'Dell

Salesforce Amin, Vita Group

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

Merry Eisner-Heidorn

COO & Co-Publisher, RTO Insider LLC

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

David Rhee

Implementation Manager, Own

"Highly recommended for any team looking to take their case management to the next level!"

Christina Lingley

Customer Operations, Teamworks

"This tool has revolutionized how our Support Teams work and communicate."

Emma Bishop

Salesforce Admin, 2U Inc.

"Awesome Product, even better Support"

Gadi Vered

OwnBackup Inc.

"Helps teams focus on the right items"

Sean Mueller

Sr. Manager Systems and Tools, Charter

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

"Keeps our internal and external communication organized and chronological."

Kevin Harrington

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Control Service Costs.
Build the Foundation
for What's Next.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

We have been using Case Merge Premium for a few years, it has been working great!

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

"Highly recommended for any team looking to take their case management to the next level!"

"This tool has revolutionized how our Support Teams work and communicate."

"Awesome Product, even better Support"

"Helps teams focus on the right items"

"It's easy to use, setup is seamless and the vendor support is good!"

"Keeps our internal and external communication organized and chronological."

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Control Service Costs.Build the Foundationfor What's Next.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

We have been using Case Merge Premium for a few years, it has been working great!

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

"Highly recommended for any team looking to take their case management to the next level!"

"This tool has revolutionized how our Support Teams work and communicate."

"Awesome Product, even better Support"

"Helps teams focus on the right items"

"It's easy to use, setup is seamless and the vendor support is good!"

"Keeps our internal and external communication organized and chronological."

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Control Service Costs.
Build the Foundation
for What's Next.

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange