“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

"Keeps our internal and external communication organized and chronological."

Kevin Harrington

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

Przemek Smelcerz

Support Manager, Giveclarity

"A True Partner in Case Management Excellence!"

Carol Frischkorn

Advanced Salesforce Administrator, GreatAmerica

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

David Rhee

Implementation Manager, Own

"File Slayer has helped our customer care team filter out the noise"

Jack Engel

Sr Digital Manager – Customer Care, Daikin Applied

"Simple Survey makes it easy to capture a few seconds to complete a survey."

Caleb Kloeckner

System Administrator, Procare

"Preventing loops has saved our team so much time"

Sara George

Salesforce Team Lead, DealerOn

"Highly recommended for any team looking to take their case management to the next level!"

Christina Lingley

Customer Operations, Teamworks

"It easily merges the comments from Portal and emails"

Michal Hruška

Administrator, MyQ

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Control Service Costs.
Build the Foundation
for What's Next.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

"Keeps our internal and external communication organized and chronological."

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

"A True Partner in Case Management Excellence!"

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

"File Slayer has helped our customer care team filter out the noise"

"Simple Survey makes it easy to capture a few seconds to complete a survey."

"Preventing loops has saved our team so much time"

"Highly recommended for any team looking to take their case management to the next level!"

"It easily merges the comments from Portal and emails"

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Control Service Costs.Build the Foundationfor What's Next.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

"Keeps our internal and external communication organized and chronological."

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

"A True Partner in Case Management Excellence!"

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

"File Slayer has helped our customer care team filter out the noise"

"Simple Survey makes it easy to capture a few seconds to complete a survey."

"Preventing loops has saved our team so much time"

"Highly recommended for any team looking to take their case management to the next level!"

"It easily merges the comments from Portal and emails"

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Control Service Costs.
Build the Foundation
for What's Next.

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange