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Simple Survey:
New Features in
April 2023

Image of Thais, Product Manager at Vicasso

Thais Pedroso

Product Manager
Image of Megan, Product Manager at Vicasso

Megan Tesch

Product Manager
56% decrease in time to resolution for OwnBackup.
46% decrease in initial response time for B2W Software.
78% improvement in first contact resolution for Legrand.

500+ 5-star reviews on
Salesforce AppExchange

You can't have Service Cloud without Email to Case Premium

You'll have your requirements, you will deploy Service Cloud and then immediately you will go looking for an app to meet those last couple of requirements like Email Loop Protection, Blocking Unconsolidated and Auto Add New Contact Emails - Email to Case Premium is the app you will find and use.

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Angela Potts

Platform Manager, Bosch

Simple to use and configure - Added value straight away

When looking for a solution to help track the way we handle prioritized support cases across a globally dispersed support team, Case Flags appeared as a simple to use and install option. It was easy to install and configure, and support from Vicasso was always handy when needed. We have continued to renew Case Flags for multiple years and will fully recommend it as a valuable toolset for any support organization using Service Cloud.

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Phil Ray


Great Support

We were facing an issue with another managed package during the setup of File Slayer. The support from Vicasso was great and straight forward. They developed a solution for our issue and now the File Slayer is working. We're currently setting it up finally.

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Urban Christen

Support and Operation Manager, Komax AG

Great Product and Service

I love that the app is native to Salesforce and works solely with Salesforce. I've used other more expensive survey tools and it was difficult to configure the way I needed. Being native, Simple Survey allowed me to configure and establish workflows how I needed them. Overall I love the product. The service by support is also great!

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Kate DiMeco

CRM Systems & Integrations Manager/Certified Advanced Administrator, B2W Software

Simple and intuitive

We use Simple Survey for cases, work orders, opportunities and NPS. It was very easy to set up and we were up and running in a just a few hours. With some development work within Salesforce, we have average scores and a count of total surveys sent for each area so we have a clear picture of where we are succeeding or failing individual customers. Overall very happy with the product.

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Louisa Barrett

CRB Cunninghams

Excellent program and service

I have been using File Slayer for a few years and am very happy with it. It cleans up all the attachments we have to all our cases. In addition their customer service is outstanding and they are very helpful and responsive.

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Samir Barudi

Managing director, RH Peterson

Turn service challenges into happy agents and customers

  • High case volume
  • Meaningless busy work
  • Low NPS® or CSAT scores
  • Customer churn
  • Streamlined case routing
  • Productive agents
  • Positive reviews online
  • Customer loyalty

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