“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

"A True Partner in Case Management Excellence!"

Carol Frischkorn

Advanced Salesforce Administrator, GreatAmerica

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

Carson Wise

“This tool has completely transformed how our Support Teams operate and communicate.”

Oshrit Basson

Administrator, Taboola

"Helps teams focus on the right items"

Sean Mueller

Sr. Manager Systems and Tools, Charter

"Finally... the solution I've been waiting for!"

Jeff Graff

Hexagon Manufacturing Intelligence

"It easily merges the comments from Portal and emails"

Michal Hruška

Administrator, MyQ

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

David Rhee

Implementation Manager, Own

This saves hours of administrative work and highly recommend!

Sean Mueller

Senior Manager Systems and Tools, Charter

"This app is really intuitive to setup to get feedback"

Justin Lubbert

Director of Support, Panopto

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

"A True Partner in Case Management Excellence!"

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

“This tool has completely transformed how our Support Teams operate and communicate.”

"Helps teams focus on the right items"

"Finally... the solution I've been waiting for!"

"It easily merges the comments from Portal and emails"

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

This saves hours of administrative work and highly recommend!

"This app is really intuitive to setup to get feedback"

Turn service challenges into happy agents and customers

Articles

Enrich Your Agent Experience: Rich Text is Here for Email to Case Premium

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

"A True Partner in Case Management Excellence!"

"Case Flags has made a huge impact on our team's ability to manage cases effectively"

“This tool has completely transformed how our Support Teams operate and communicate.”

"Helps teams focus on the right items"

"Finally... the solution I've been waiting for!"

"It easily merges the comments from Portal and emails"

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

This saves hours of administrative work and highly recommend!

"This app is really intuitive to setup to get feedback"

Turn service challenges into happy agents and customers

Articles

Enrich Your Agent Experience: Rich Text is Here for Email to Case Premium

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange