You'll have your requirements, you will deploy Service Cloud and then immediately you will go looking for an app to meet those last couple of requirements like Email Loop Protection, Blocking Unconsolidated and Auto Add New Contact Emails - Email to Case Premium is the app you will find and use.

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When looking for a solution to help track the way we handle prioritized support cases across a globally dispersed support team, Case Flags appeared as a simple to use and install option. It was easy to install and configure, and support from Vicasso was always handy when needed. We have continued to renew Case Flags for multiple years and will fully recommend it as a valuable toolset for any support organization using Service Cloud.

We were facing an issue with another managed package during the setup of File Slayer. The support from Vicasso was great and straight forward. They developed a solution for our issue and now the File Slayer is working. We're currently setting it up finally.

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I love that the app is native to Salesforce and works solely with Salesforce. I've used other more expensive survey tools and it was difficult to configure the way I needed. Being native, Simple Survey allowed me to configure and establish workflows how I needed them. Overall I love the product. The service by support is also great!

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We use Simple Survey for cases, work orders, opportunities and NPS. It was very easy to set up and we were up and running in a just a few hours. With some development work within Salesforce, we have average scores and a count of total surveys sent for each area so we have a clear picture of where we are succeeding or failing individual customers. Overall very happy with the product.

I have been using File Slayer for a few years and am very happy with it. It cleans up all the attachments we have to all our cases. In addition their customer service is outstanding and they are very helpful and responsive.