We have only had File Slayer for a few months but it has already had an impact on our Salesforce org. 662 files slayed which led to an additional 980 files never being added. File storage is an issue for us, but our primary use case was to keep our service cases uncluttered so agents and engineers could find the 'important' files at a glance. It saves time and frustration and we are very happy with the product.

This app has a great, easy to use interface in Salesforce. It's simple (yeah, the title is accurate!) to integrate sending surveys with other communications to your customers. Can't recommend it enough.

We use Simple Survey for cases, work orders, opportunities and NPS. It was very easy to set up and we were up and running in a just a few hours. With some development work within Salesforce, we have average scores and a count of total surveys sent for each area so we have a clear picture of where we are succeeding or failing individual customers. Overall very happy with the product.

Very simply put - it works. It merges the duplicate cases, gives a plethora of options to customize what gets merged. With the support of Vicasso it has been a working and welcome addition to our org.

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Really helpful to split cases with multiple topics into different sub-cases. It's easy to use, setup is seamless and the vendor support is good!

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We were facing an issue with another managed package during the setup of File Slayer. The support from Vicasso was great and straight forward. They developed a solution for our issue and now the File Slayer is working. We're currently setting it up finally.

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