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We are a non-profit in the healthcare industry, and needed a replacement for Clicktools. Simple Survey checked all the boxes, and was so easy to customize for our particular needs. Everyone [at Vicasso] was so great to work with and understood our mission and our needs. As a result, we've expanded our survey reach in other areas of our business.
Salesforce Administrator, Bancroft Neurohealth
We faced an issue with our custom developed support case portal. We spent a lot of time trying to figure out a way to support this functionality natively in Salesforce till we decided to try E2CP instead. A simple configuration and a very supportive team at Vicasso meant we were able to get up and running fairly quickly, and now we use this app to ensure all email traffic associated with cases are successfully tracked and executed within Salesforce and our custom case portal.
I love that the app is native to Salesforce and works solely with Salesforce. I've used other more expensive survey tools and it was difficult to configure the way I needed. Being native, Simple Survey allowed me to configure and establish workflows how I needed them. Overall I love the product. The service by support is also great!
CRM Systems & Integrations Manager/Certified Advanced Administrator, B2W Software
SimpleSurvey is exactly as the name suggests: it's simple. The HTML email templates that Simple Survey generates have increased the response rate as the templates are easy and inviting for the recipients. And since it's Salesforce native, our Customer Success team automatically receives notification on low CSAT scores as they're submitted providing us with the opportunity to follow-up immediately with dissatisfied customers.
I have been using File Slayer for a few years and am very happy with it. It cleans up all the attachments we have to all our cases. In addition their customer service is outstanding and they are very helpful and responsive.
Managing director, RH Peterson
As the head of Support in my company, I can't stress enough how valuable it is to deliver a quality product and have the best support experience behind it when you need it. I felt compelled to shout out to Brian Davis for providing excellent Support on Case Flags with some questions I had. Prompt, patient, and concise - What else can one ask for?