“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

We have been using Case Merge Premium for a few years, it has been working great!

Tina O'Dell

Salesforce Amin, Vita Group

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

Przemek Smelcerz

Support Manager, Giveclarity

We continue to renew Case Flags and fully recommend it for support organizations.

Phil Ray

Nintex

"Highly recommend to any team that uses Salesforce and emails."

Leeann Farr

Manager, Cartera

"Helps teams focus on the right items"

Sean Mueller

Sr. Manager Systems and Tools, Charter

"Keeps our internal and external communication organized and chronological."

Kevin Harrington

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

Merry Eisner-Heidorn

COO & Co-Publisher, RTO Insider LLC

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

David Rhee

Implementation Manager, Own

"Finally... the solution I've been waiting for!"

Jeff Graff

Hexagon Manufacturing Intelligence

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Control Service Costs.
Build the Foundation
for What's Next.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

We have been using Case Merge Premium for a few years, it has been working great!

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

We continue to renew Case Flags and fully recommend it for support organizations.

"Highly recommend to any team that uses Salesforce and emails."

"Helps teams focus on the right items"

"Keeps our internal and external communication organized and chronological."

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

"Finally... the solution I've been waiting for!"

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Control Service Costs.Build the Foundationfor What's Next.

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

We have been using Case Merge Premium for a few years, it has been working great!

"Game changer! After using this app for almost 3 years, I can't imagine using Salesforce Service Cloud without it."

We continue to renew Case Flags and fully recommend it for support organizations.

"Highly recommend to any team that uses Salesforce and emails."

"Helps teams focus on the right items"

"Keeps our internal and external communication organized and chronological."

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

“I highly recommend this solution for any organization looking to enhance their implementation processes.”

"Finally... the solution I've been waiting for!"

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Control Service Costs.
Build the Foundation
for What's Next.

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange