“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

"File Slayer has helped our customer care team filter out the noise"

Jack Engel

Sr Digital Manager – Customer Care, Daikin Applied

"Helps teams focus on the right items"

Sean Mueller

Sr. Manager Systems and Tools, Charter

"It easily merges the comments from Portal and emails"

Michal Hruška

Administrator, MyQ

This saves hours of administrative work and highly recommend!

Sean Mueller

Senior Manager Systems and Tools, Charter

"Turned a daunting task into a non-event."

Stanley Freiman

Executive, Core2Africa

"This app is really intuitive to setup to get feedback"

Justin Lubbert

Director of Support, Panopto

"Helps our team seamlessly communicate with the customer and update case at the same time."

Olena Shelin

Administrator, Taboola

"Solved a critical issue for us at the right time, and now critical to our case management portal"

Phil Ray

Nintex

“Keeping our agents on a single platform has been able to drive noticeable efficiency improvements, which our customers appreciate.”

Josh Pauley

Administrator, Spok

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

"File Slayer has helped our customer care team filter out the noise"

"Helps teams focus on the right items"

"It easily merges the comments from Portal and emails"

This saves hours of administrative work and highly recommend!

"Turned a daunting task into a non-event."

"This app is really intuitive to setup to get feedback"

"Helps our team seamlessly communicate with the customer and update case at the same time."

"Solved a critical issue for us at the right time, and now critical to our case management portal"

“Keeping our agents on a single platform has been able to drive noticeable efficiency improvements, which our customers appreciate.”

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

"File Slayer has helped our customer care team filter out the noise"

"Helps teams focus on the right items"

"It easily merges the comments from Portal and emails"

This saves hours of administrative work and highly recommend!

"Turned a daunting task into a non-event."

"This app is really intuitive to setup to get feedback"

"Helps our team seamlessly communicate with the customer and update case at the same time."

"Solved a critical issue for us at the right time, and now critical to our case management portal"

“Keeping our agents on a single platform has been able to drive noticeable efficiency improvements, which our customers appreciate.”

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange