“You can’t have Service Cloud without Email to Case Premium”

Angela Potts

Platform Manager, Bosch

“Case Flags makes life easier for service teams!”

James Burgess

VP of Customer Success, BrightGen

We make
Service Cloud^®
even better.

Service Experience Suite is the case management productivity layer for Salesforce. It's all of our apps working together to accelerate service.

Calculate My ROI

56%

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Time to Resolution

46%

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Initial Response Time

78%

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First Contact Resolution

#1 for Case Management & Agent Productivity

Email to Case Premium is the highest rated app in the Case Management & Agent Productivity categories as of August 9, 2024.

500+ 5-star reviews on
Salesforce AppExchange

This saves hours of administrative work and highly recommend!

Sean Mueller

Senior Manager Systems and Tools, Charter

"It's easy to use, setup is seamless and the vendor support is good!"

Patrick Lutiger

Manager, Global CRM, Komax AG

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

Merry Eisner-Heidorn

COO & Co-Publisher, RTO Insider LLC

"Finally... the solution I've been waiting for!"

Jeff Graff

Hexagon Manufacturing Intelligence

Great product and customer support.

Eugene Gervacio

"Turned a daunting task into a non-event."

Stanley Freiman

Executive, Core2Africa

"Simple Survey makes it easy to capture a few seconds to complete a survey."

Caleb Kloeckner

System Administrator, Procare

"Helps our team seamlessly communicate with the customer and update case at the same time."

Olena Shelin

Administrator, Taboola

"Highly recommend to any team that uses Salesforce and emails."

Leeann Farr

Manager, Cartera

Turn service challenges into happy agents and customers

✘ High case volume
✘ Meaningless busy work
✘ Low NPS® or CSAT scores
✘ Customer churn

✓ Streamlined case routing
✓ Productive agents
✓ Positive reviews online
✓ Customer loyalty

Talk to a Specialist

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make
Service Cloud^®
even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on
Salesforce AppExchange

This saves hours of administrative work and highly recommend!

"It's easy to use, setup is seamless and the vendor support is good!"

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

"Finally... the solution I've been waiting for!"

Great product and customer support.

"Turned a daunting task into a non-event."

"Simple Survey makes it easy to capture a few seconds to complete a survey."

"Helps our team seamlessly communicate with the customer and update case at the same time."

"Highly recommend to any team that uses Salesforce and emails."

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

Deliver World-Class Service

Vicasso's apps are counted on by service leaders, contact centers, and Salesforce experts in 25+ countries

We make Service Cloud® even better.

Time to Resolution

Initial Response Time

First Contact Resolution

#1 for Case Management & Agent Productivity

500+ 5-star reviews on Salesforce AppExchange

This saves hours of administrative work and highly recommend!

"It's easy to use, setup is seamless and the vendor support is good!"

"This app has a great, easy to use interface in Salesforce. Can't recommend it enough."

"Finally... the solution I've been waiting for!"

Great product and customer support.

"Turned a daunting task into a non-event."

"Simple Survey makes it easy to capture a few seconds to complete a survey."

"Helps our team seamlessly communicate with the customer and update case at the same time."

"Highly recommend to any team that uses Salesforce and emails."

Turn service challenges into happy agents and customers

Articles

5 Steps to Build a Clean and Efficient Case Page Layout in Salesforce Service Cloud

Defining Salesforce Milestones and Entitlements, Where They Fall Short & How Case Flags Can Help

Forward emails to create cases on behalf of the customer in Salesforce

We make
Service Cloud^®
even better.

500+ 5-star reviews on
Salesforce AppExchange