Improve your Salesforce Service Cloud case page layout! Learn 5 easy steps for support teams to build a clean, efficient, and effective layout.
Whether you’re managing a busy support inbox or simplifying your team’s workflows, Email to Case Premium ensures the correct information is automatically added to the right cases. The Forward to Case feature is the perfect example of how it does this.
Stop losing customers to wait times: Streamline Salesforce case management with Case Flags, visually prioritizing cases and dramatically improving agent response.
Customer service professionals often find themselves viewed as a necessary expense rather than a strategic asset. But what if we told you that customer service could be transformed from a cost center into a revenue generator? Let’s explore how we can shift this perception and unlock the true potential of our team.
Texas Partner Bank uses Case Split, Email to Case Premium, File Slayer, and Simple Survey to build customer experiences that help their business thrive.
There are day-to-day administrative tasks costing your support agents time, and therefore costing you money. But simply knowing there are proverbial leaks in your lifeboat isn’t enough. What can you do to plug the leaks and start saving on service costs? Here are 3 apps built within the Salesforce ecosystem that can save your customer service team time and money.
Declutter Salesforce and boost support efficiency: File Slayer removes unwanted images from cases and emails, ensuring agents focus on what matters.
Texas Partners Bank improved customer experience, and streamlined their service process despite the complexity of several different specialty service teams.
The Vicasso Product team will outline ways to use AI and automation in your Salesforce customer support processes to fire up agent productivity.
See three methods of using Case Flags to prevent cases from slipping through the cracks.
Ten things you wish you knew about Email to Case Premium that will take less than 20 minutes to implement for your support team.
