Texas Partner Bank uses Case Split, Email to Case Premium, File Slayer, and Simple Survey to build customer experiences that help their business thrive.
There are day-to-day administrative tasks costing your support agents time, and therefore costing you money. But simply knowing there are proverbial leaks in your lifeboat isn’t enough. What can you do to plug the leaks and start saving on service costs? Here are 3 apps built within the Salesforce ecosystem that can save your customer service team time and money.
File Slayer for Salesforce eliminates image attachments like Facebook, Twitter, corporate logos, and other images that are stored on cases and email messages. It gives teams easy visibility of necessary information, reduces agent confusion and eradicates errors on cases from images increasing email length.
Today’s customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity, or it’s weakened support capacity, we can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
Texas Partners Bank improved customer experience, and streamlined their service process despite the complexity of several different specialty service teams.
Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.
Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.
Imprivata is the digital identity company for healthcare.
Join Sean, Principal Solution Consultant, and Sam, Demand Generation Manager, for an in-depth conversation about hidden costs in your service process.
File Slayer now gives you a powerful tool to automatically remove those pesky images from inbound emails to avoid clutter.
