Texas Partner Bank uses Case Split, Email to Case Premium, File Slayer, and Simple Survey to build customer experiences that help their business thrive.
Texas Partners Bank improved customer experience, and streamlined their service process despite the complexity of several different specialty service teams.
Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.
Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.
Imprivata is the digital identity company for healthcare.
High support volume? Own used Vicasso's Email to Case, Case Merge, & Case Split to optimize service and cut resolution time by 56%.
Learn the impact of scope creep, tools to keep cases focused and resolve them efficiently, and best practices for improving customer experience.
