Case Split

Articles

Texas Partners Bank Uses 4 Vicasso Apps to Build Stronger Customer Relationships

Texas Partner Bank uses Case Split, Email to Case Premium, File Slayer, and Simple Survey to build customer experiences that help their business thrive.

Client Success Stories

Texas Partners Bank Streamlines Their Multi-Team Service Process

Texas Partners Bank improved customer experience, and streamlined their service process despite the complexity of several different specialty service teams.

Herman Miller Improves Customer Satisfaction with Service Experience Suite

Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.

How Legrand Increased First Contact Resolution by 78%

Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.

Imprivata’s Secret Weapon to Exceed Customer Expectations Despite the Pandemic

Imprivata is the digital identity company for healthcare.

Own Decreases Case Handling Time with Vicasso's AppExchange Apps

Own is the leading cloud data protection platform.

Webinars and Events

Beware: the Scope Creeper. Use Case Split to Break the Curse of Never-Ending Cases

Learn the impact of scope creep, tools to keep cases focused and resolve them efficiently, and best practices for improving customer experience.