Discover how duplicate cases create "phantom demand" that drains your budget and skews your Salesforce metrics.
Vicasso's Service Challenges Bingo at Dreamforce 2025 revealed the top three service challenges we heard. And our apps solve for them!
When you're growing a business, you're bound to encounter obstacles from time to time. But if you weren't good at overcoming them, you wouldn't be where you are, right?
Today’s customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity, or it’s weakened support capacity, we can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
As a response to the pandemic, businesses across the world are rolling out continuity plans while trying to effectively utilize resources and manage remote teams.
Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.
Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.
Imprivata is the digital identity company for healthcare.
High support volume? Own used Vicasso's Email to Case, Case Merge, & Case Split to optimize service and cut resolution time by 56%.
Are duplicate cases in Salesforce driving up your cost of service?
What if agents didn’t have to deal with duplicates at all? What if the duplicates could automagically resolve themselves?
We’re excited to announce the much-anticipated feature, Automerge for Case Merge Premium, now available on the AppExchange.
