When you're growing a business, you're bound to encounter obstacles from time to time. But if you weren't good at overcoming them, you wouldn't be where you are, right?
With Case Merge Premium, users can reveal duplicate cases with the click of a button, saving precious time and easing the service experience while amplifying productivity and the management experience by enabling users to filter unnecessary cases out of metrics or reports, improving and clarifying KPIs like Average Handle Time and Resolution Time.
Today’s customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity, or it’s weakened support capacity, we can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
As a response to the pandemic, businesses across the world are rolling out continuity plans while trying to effectively utilize resources and manage remote teams.
Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.
Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.
Imprivata is the digital identity company for healthcare.
Own is the leading cloud data protection platform.
What if agents didn’t have to deal with duplicates at all? What if the duplicates could automagically resolve themselves?
We’re excited to announce the much-anticipated feature, Automerge for Case Merge Premium, now available on the AppExchange.