Case Merge Premium


Zendesk users: Is it time to consider Salesforce Service Cloud?

When you're growing a business, you're bound to encounter obstacles from time to time. But if you weren't good at overcoming them, you wouldn't be where you are, right?

Is Case Merge Premium Still the Best Option for Merging Cases?

With Case Merge Premium, users can reveal duplicate cases with the click of a button, saving precious time and easing the service experience while amplifying productivity and the management experience by enabling users to filter unnecessary cases out of metrics or reports, improving and clarifying KPIs like Average Handle Time and Resolution Time.

Managing High Support Volume: 5 Essential Tips

Today’s customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity, or it’s weakened support capacity, we can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.

Not Business as Usual – How to Adapt and Support Your Customers Right Now

As a response to the pandemic, businesses across the world are rolling out continuity plans while trying to effectively utilize resources and manage remote teams.

Client Success Stories

Herman Miller Improves Customer Satisfaction with Service Experience Suite

Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.

How Legrand Increased First Contact Resolution by 78%

Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.

Imprivata’s Secret Weapon to Exceed Customer Expectations Despite the Pandemic

Imprivata is the digital identity company for healthcare.

Own Decreases Case Handling Time with Vicasso's AppExchange Apps

Own is the leading cloud data protection platform.

Webinars and Events

How to Automagically Merge Cases in Salesforce

What if agents didn’t have to deal with duplicates at all? What if the duplicates could automagically resolve themselves?

Case Merge Premium Fall 2021 Release

We’re excited to announce the much-anticipated feature, Automerge for Case Merge Premium, now available on the AppExchange.