Service Cloud

Articles

The secret to workday bliss in Salesforce Service Cloud

Customer support is not for the faint-hearted. Each day presents a fresh batch of customer cases that can include complex problems.

Help Your Support Team Deliver Faster Service Using Case Flags

Making the workday better for your customer service team has never been easier than with Case Flags for Salesforce, where managers and end-users all benefit from a clear view of their workload. Product Director Howard Yermish and Product Manager Thais Pedroso walk you through the ins and outs of Case Flags in their latest Live Stream. 

Managing High Support Volume: 5 Essential Tips

Today’s customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity, or it’s weakened support capacity, we can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.

OwnBackup Transforms its Business with Vicasso and Salesforce

Vicasso recognized in 2021 Salesforce Partner Innovation Awards

Internet Creations is now Vicasso

Internet Creations has rebranded to better reflect the quality and innovation that you have come to expect from us. Welcome to Vicasso.

Client Success Stories

Lifeline IT Increases Customer Response Rates by 60% with Simple Survey

Lifeline IT, an IT support and services provider, needed a survey solution to gain insight into customers' needs. They used Simple Survey to achieve this goal.

Webinars and Events

Simple Survey: New Features in April 2023

Join our next Live Stream on April 6th, 2023 at 1 PM ET. You’ll get a tour of Simple Survey’s new survey question types, survey builder experience, and more.

Automatically remove social icons and logos with Slaybot

File Slayer now gives you a powerful tool to automatically remove those pesky images from inbound emails to avoid clutter.