Looking for clearer and more seamless communication on cases in Salesforce? Our latest enhancement to Email to Case Premium will transform your agent experience: rich text comments are now fully visible in Timeline!
Improve your Salesforce Service Cloud case page layout! Learn 5 easy steps for support teams to build a clean, efficient, and effective layout.
Automate Salesforce user access management with user access policies to efficiently grant or revoke permissions, licenses, and access based on user criteria, reducing manual effort and errors.
Whether you’re managing a busy support inbox or simplifying your team’s workflows, Email to Case Premium ensures the correct information is automatically added to the right cases. The Forward to Case feature is the perfect example of how it does this.
Stop losing customers to wait times: Streamline Salesforce case management with Case Flags, visually prioritizing cases and dramatically improving agent response.
Texas Partner Bank uses Case Split, Email to Case Premium, File Slayer, and Simple Survey to build customer experiences that help their business thrive.
According to Salesforce’s State of Service 2022 report, 88% of consumers and business buyers alike say experience matters as much as products, so choosing the right customer survey application can have an impact on your customer retention.
Customer support is not for the faint-hearted. Each day presents a fresh batch of customer cases that can include complex problems.
Making the workday better for your customer service team has never been easier than with Case Flags for Salesforce, where managers and end-users all benefit from a clear view of their workload. Product Director Howard Yermish and Product Manager Thais Pedroso walk you through the ins and outs of Case Flags in their latest Live Stream.
Today’s customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity, or it’s weakened support capacity, we can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
Vicasso recognized in 2021 Salesforce Partner Innovation Awards
Internet Creations has rebranded to better reflect the quality and innovation that you have come to expect from us. Welcome to Vicasso.
Texas Partners Bank improved customer experience, and streamlined their service process despite the complexity of several different specialty service teams.
Lifeline IT, an IT support and services provider, needed a survey solution to gain insight into customers' needs. They used Simple Survey to achieve this goal.
See three methods of using Case Flags to prevent cases from slipping through the cracks.
Watch a recording of the Live Stream where you’ll get a tour of Simple Survey’s new survey question types, survey builder experience, and more.
File Slayer now gives you a powerful tool to automatically remove those pesky images from inbound emails to avoid clutter.
